Back Office Executive

Job Title: BPO – Back Office (Fresher)
Total Years of Experience: 0 - 1yr
Working Mode: Work From Office
Working Hours: 48 Hours per Week
Location: 21D, Raagavis Center, Nanjundapuram Rd, Ramanathapuram, Tamil Nadu 641045.

 Company Overview:
Mahathi Infotech is a leading provider of innovative technology solutions tailored specifically for the insurance industry. With a focus on enhancing operational efficiency, improving customer experience, and driving business growth, we offer a comprehensive suite of products and services designed to meet the diverse needs of insurance companies.
Our core offering are centralised to Guidewire solution, Print (CCM) solution, P&C product management, Insurance Business Operation Support, Legal Business Operation Support, Salesforce CRM and BPO.

 Job Description:
Seeking enthusiastic Fresher BPO (Business Process Outsourcing) Representative and embark on a rewarding career path in the dynamic field of customer service. As a BPO representative, you will be the first point of contact for our clients, providing exceptional support and assistance to ensure their satisfaction.

This entry-level position offers valuable opportunities for personal and professional growth, with comprehensive training provided to equip you with the skills needed for success in the role.
If you're passionate about building scalable and efficient systems and enjoy working in a collaborative environment, we'd love to hear from you.

## Immediate Joiners Preferred ##
## This position is based in Coimbatore. Remote working is not an option, so please don't apply if you're not willing to relocate ##

Responsibilities:

• Handle customer inquiries via email, or chat in a professional and courteous manner.
• Ability to focus and learn a process quickly with clarity.
• Provide accurate information and Data when requested by Client or by Management.
• Process tickets & Deliver accurately and efficiently, following established procedures and guidelines.
• Escalate complex or unresolved issues to the appropriate department or supervisor for further assistance and resolution.
• Maintain customer Data accurately and securely, ensuring confidentiality and compliance with data protection regulations.
• Meet or exceed performance targets, including customer satisfaction ratings, response times, and quality metrics.
• Collaborate with team members and other departments to ensure seamless customer experiences and promote a positive brand image.
• Participate in ongoing training and development programs to enhance your skills and knowledge of services, and customer service best practices.
• Adhere to company policies, procedures, and ethical standards at all times, maintaining professionalism and integrity in all interactions.

Requirements:
 Excellent communication skills, both verbal and written, with a clear and professional manner.
 Strong interpersonal skills and the ability to empathize with customers while remaining calm and composed under pressure.
 Basic computer literacy and proficiency in using MS Office applications and web-based tools.
 Ability to multitask and prioritize tasks effectively in a fast-paced environment.
 Willingness to work flexible hours, including evenings, weekends, and holidays, as required by business needs.
 Customer-focused mindset with a passion for delivering exceptional service and building positive relationships.
 Strong problem-solving abilities and a proactive approach to addressing customer needs and concerns.
 Ability to work independently as well as part of a team, with a positive attitude and willingness to learn and adapt.
If you are enthusiastic, motivated, and eager to start your career in customer service, apply now to join our team and make a difference in the lives of our customers, please apply with your updated resume and portfolio.
We look forward to hearing from you!

Contact Details:
Email: mohanraj.m@mahathiinfotech.com