Process Expert - Voice - US shifts

Job Description & Summary:

The role entails answering customer enquiries (primarily via phones) in compliance with all company procedures and regulatory requirements. The candidate is expected to resolve issues and proactively guide customers regarding their shipments whilst providing industry leading customer experience, in order to increase customer satisfaction and improve our Net Promoter Score (NPS)

Key Skills:

• The desired candidate should be passionate about communicating with customers and possess an empathetic/ownership mindset.
• 2+ years of work experience with preferably with international call centre back experience and direct customer facing.
• Should have the skill to interact and communicate with all levels of Leadership
• Should possess active listening skills and be unafraid to ask questions
• Should possess exceptional written and verbal communication skills
• Should possess the ability to work independently with an innovative mindset
• Should be a self-starter and a team player
• Should work with a strong sense of urgency and time management
• Should be flexible for US shift timings.
• Bachelors degree,