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Technical Support Analyst
Luxoft
posted 5d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Be a part of our Business Application Maintenance Team
Interact with business stakeholders, conduct root cause analysis with the relevant IT streams, define and coordinate the implementation of solutions
Coordinate with different internal and external parties to conduct and manage special events such as BCP tests, infrastructure change weekends, data Centre maintenance
Promote the overall stability of the systems through system monitoring and implementation of best practices
Incident and problem management according to ITIL standards and uphold high standards for timely issue resolution.
Act as a strong gatekeeper to the production environment and assess change impact, risk, and performance.
Mentor junior team members to provide high quality application services
Willing to work outside scheduled hours and on weekends
Must have
Knowledge of ITIL incident and problem management
Solid Windows knowledge and Linux knowledge are a plus. 5 years+
Basic knowledge of relational databases (MSSQL, Sybase, Oracle)
5+ years of experience within a Production environment hosted on Windows
Basic operational knowledge of Middleware platforms (MQ, IIS, tomcat)
Experience in production system monitoring and scheduling concepts
Capable of understanding client / end-user issues and translating them into problem statements for further investigations within IT
Nice to have
Confident communicator who can explain technology to non-technical audiences
Good problem-solving and diagnostic skills
Ability to support and deliver a high-quality service to stakeholders
Ability to work under pressure and manage multiple, concurrent/conflicting priorities.
Self-driven, highly motivated and have very high standards concerning quality of service delivered and attention to detail
Comfortable working independently, as well as in a team-oriented environment
Languages
English: B2 Upper Intermediate
Seniority
Senior
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Employment Type: Full Time, Permanent
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Luxoft Benefits
Friendly Environment Global Relocation Luxoft Training Center Recognition and Evaluation Mentoring Program 
Health Insurance 
Work From Home 
Soft Skill Training 
International Relocation 
Job Training 
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