Specialist

About Lowe s

Lowe s Companies, Inc. (NYSE: LOW) is a FORTUNE 50 home improvement company serving approximately 16 million customer transactions a week in the United States. With total fiscal year 2023 sales of more than $86 billion, Lowe s operates over 1,700 home improvement stores and employs approximately 300,000 associates. Based in Bengaluru, Lowe s India develops innovative technology products and solutions and delivers business capabilities to provide the best omnichannel experience for Lowe s customers. Lowe s India employs over 4,200 associates across technology, analytics, merchandising, supply chain, marketing, finance and accounting, product management and shared services. Lowe s India actively supports the communities it serves through programs focused on skill-building, sustainability and safe homes. For more information, visit, www.lowes.co.in .

About the Team:

Invoice chargeback process is the overall process of researching and resolving chargeback requests. Vendors can raise chargeback requests through companies portal.

Job Summary:

This role focuses on processing AP Invoices, Handling Disputes, Returns reviewing for proper documentation and approvals received and invoices received in system. Communicate with stake holders and resolves questions or discrepancies, evaluate processes for improvements and recommend changes. In addition, they need to focus on training the new joiners.

Roles & Responsibilities:

Core Responsibilities:

• Ensure all assigned unpaid invoices, disputes & returns are resolved in a timely manner.
• Process all invoices assigned are completed with set accuracy and productivity.
• Prioritize the ageing and urgent requests on regular basis.
• Follow desktop procedures and controls while working on invoices.
• Analyze the root cause of errors and work towards mitigating those in future.
• Ability to collaborate, manage ad hoc requests.
• Maintaining a good communication bridge between various stakeholders and team for efficient work culture.
• Follow the escalation matrix and keep the Senior Specialists/Operation Lead informed on all process changes/escalations.
• Work in collaboration with Specialist/Senior Specialists and to understand challenges/concerns. Identify process gaps and proactively work with stake holders to fix process gaps.
• Train the New joiners and existing team members to fill the knowledge gaps.

Years of Experience:

• A minimum of 5-8 years experience in a invoice processing.

Education Qualification & Certifications (optional)
Required Minimum Qualifications:

• Bachelors degree

Primary Skills (must have)

• Attention to detail.
• Good written and verbal communication skills.
• Quick learner with the ability to apply attained knowledge to situations at work.
• Should be able to handle pressure.
• Ability to work with the team and individual.
• Being Proactive.

Secondary Skills:

• Knowledge in office software, such as Microsoft Excel, Word, and Outlook
• Should have good understanding of Retail.