Sr Analyst - Information Security

Lowe s Companies, Inc. (NYSE: LOW) is a FORTUNE 50 home improvement company serving approximately 16 million customer transactions a week in the United States. With total fiscal year 2023 sales of more than $86 billion, Lowe s operates over 1,700 home improvement stores and employs approximately 300,000 associates. Based in Bengaluru, Lowe s India develops innovative technology products and solutions and delivers business capabilities to provide the best omnichannel experience for Lowe s customers. Lowe s India employs over 4,200 associates across technology, analytics, merchandising, supply chain, marketing, finance and accounting, product management and shared services. Lowe s India actively supports the communities it serves through programs focused on skill-building, sustainability and safe homes. For more information, visit, www.lowes.co.in .

Key Responsibilities

3-5 years of experience in information security.

Supports the implementation of new processes and procedures as identified by the IRT (Incident Response Team) and the ISG Leadership to ensure the continuous improvement of communication, incident tracking, and mitigation/remediation capabilities.
Supports triage of information security service requests from customers and internal teams, routing to the appropriate team(s) as needed and following up with requestor on status until completion. Teams include but are not limited to ISG, IT, Legal, Human Resources, Public Relations, Corporate Communications, Social Media, or Asset Protection.
Supports escalation of cyber security events according to Lowe s Incident Response Plan
Possesses sufficient communication skills to interface with various groups and levels of leadership, including the Executive Leadership Team, to include written reporting of varied depth on short deadlines, with minimal supervision, at a technical level of detail appropriate to the audience. Multiple communication channels, such as email, collaboration suites, and/or in-person meetings, may be used.
Excellent writing skills and experience with developing and maintaining communications plans.
Supports the documentation of incident analysis and writes comprehensive reports of security incident investigations, as needed.
Collaborates with technical and business teams to identify, resolve, and mitigate information security incidents, to include major threat and vulnerability management events such as Log4j.
Maintains an awareness of information security news and trends.
Establish and report relevant metrics and Key Performance Indicators (KPIs) to communicate status and demonstrate progress of program performance.
Cultivate relationships with cross-functional teams and partners to improve the quality of security incident response management throughout the organization.
Continuously identify, assess, measure, and monitor program value and iterate to increase effectiveness.
Leads debrief sessions to understand how to improve processes and services.
Oversees the teams activities, develops resource estimates, and holds teams accountable for meeting established performance indicators.
Leads and coordinates root cause analysis efforts for in-scope incidents.
Ensures team members execute standard operating procedures.
Delivers consistent and accurate system and/or process status reporting.
Serves as an escalation point for complex or unresolved issues.
Share important updates from senior management with associates.
Monitors resolution of issues to achieve closure; follows up and provides status updates to management.
Ensures the team follows procedures for incident escalation.
Identifies opportunities to improve the efficiency and effectiveness of incident management procedures.
Monitors and supports decisions regarding high-priority events, coordinating resources as appropriate.
Performs or supports risk analyses of high-impact system changes related to ISG Risk Reviews or the Clear and Present Danger process; manages and adjusts remediation schedules as needed.
Assists in the development of guidelines to prevent and/or resolve recurring problems.
Serves as the primary contact for resolution of systems issues and meets customer service standards by displaying a positive attitude, listening actively, taking ownership, leveraging knowledge, and communicating clearly.
Oversees the tracking and documentation of high-impact issues by ensuring details of problems, status of service requests, and resolutions are entered into the designated tracking system.

Required Qualifications
Bachelors Degree in Computer Science, CIS, Engineering, Cybersecurity, or related field (or equivalent work experience in a related field)

Lowes is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.