SMS account Manager

Job Title: A2P SMS Account Manager

Location: Noida, Uttar Pradesh

About Us: -

Lord Mahavira Services is a leading provider of A2P messaging solutions, delivering reliable and innovative communication services to global clients. Role Overview: We seek an experienced A2P SMS Account Manager to manage client relationships, optimize service delivery, and drive revenue growth.

Key Responsibilities:

• Account Management: Manage and nurture relationships with existing clients, ensuring client satisfaction and retention.

• Revenue Growth: Identify upselling and cross-selling opportunities within the existing client base.

• Client Onboarding: Assist new clients with onboarding, technical integration, and initial setup of A2P SMS services.

• Traffic Monitoring: Monitor SMS traffic, troubleshoot delivery issues, and ensure high-quality service delivery.

• Technical Collaboration: Collaborate with technical teams to resolve client issues, optimize routing, and ensure compliance with industry standards.

• Reporting: Provide regular updates to clients on campaign performance, usage statistics, and delivery rates.

• Market Research: Stay updated with industry trends, competitive offerings, and regulatory requirements.

• Contract Negotiation: Negotiate service agreements and renewals with clients, ensuring mutually beneficial outcomes.

• Customer Support: Act as the primary point of contact for clients, resolving their queries in a timely and efficient manner. .

Preferred candidate profile:

Specify required role expertise, previous job experience, or relevant certifications.

Perks and benefits:

Medical Insurance

PF

ESIC