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London Stock Exchange Group
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Functional Lead - Customer Implementation Services
3-8 years
Bangalore / Bengaluru
1 vacancy
Functional Lead - Customer Implementation Services
London Stock Exchange Group
posted 9hr ago
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Flexible timing
Key skills for the job
Job Description
- Work as part of a team with the other Functional Leads and division leaders to build a deep understanding of the divisions objectives, business processes, capabilities and requirements
- Align performance metrics/success measures to those objectives, providing governance around performance/bonus targets where applicable.
- Facilitate Business Reviews and drive actions
- Identify analysis requirements (operational and performance data, voice of the customer, etc) to (a) understand the drivers of customer experience and (b) recommend potential improvements
- Partner with our colleagues in reporting to identify the right expertise to support each request & bringing them into the relevant scoping discussions
- Participate in the development of critical Customer Operations reporting - ELT report, Quarterly Reviews etc, providing context/commentary on performance/trends reported.
- Present insights and recommendations to Business Delivery teams and facilitate agreement for solution selection and implementation.
- Support strategic projects by providing data-driven recommendations and frameworks for decision-making.
- Candidate must possess at least a Bachelors/College Degree, any field
- Strong understanding of customer implementation processes and key performance drivers.
- Working experience on ServiceNow data
- Familiarity with analytics, defining KPI/Metric measurements, data analysis and visualization
- Ability to work proactively, with strong interpersonal skills across all levels of staff
- Excellent verbal and written communication skills
- Knowledge of business processes and internal workflow of the specific delivery team is a distinct advantage
- Strong Microsoft office knowledge (excel, PowerPoint)
- Must be self-motivated, resourceful, dynamic (able to respond to changing priorities) and able to work with minimal supervision within a global team
- Must be prepared to work UK/US hours as and when required
Employment Type: Full Time, Permanent
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