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London Stock Exchange Group
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Digital Journey Specialist
London Stock Exchange Group
posted 7d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Digital Journey Execution: Gather data and technology requirements and build and perfect digital user journeys aligned with business objectives and customer needs.
- Data Technology Partnership: Partner with the Customer Success technology platform team to ensure current and future data and technology requirements are well understood, providing clarity on needs and advise Digital Journey Managers on how to best deliver the desired journey outcomes.
- Become a Customer Usage Data SME: Deeply understand our customer and product usage data to advise on how to effectively deploy digital journeys.
- Build for Scale: Take a long-term view to your work by thoughtfully organizing digital journeys to minimize repetitive work, optimize for speed of delivery, and ease of continuous improvement.
- Create an Analytical Infrastructure: Partner to deliver actionable visualizations of critical customer metrics for Customer Success and Customer Learning Manager consumption.
- Marketing Collaboration : Ensure close alignment with Marketing to embed LSEG brand standards into relevant customer-facing material.
- Conscious of Risk Compliance : Help adhere to relevant Risk, Compliance, and Data Privacy teams guidance by providing clarity of data and technology use cases.
- Bachelor s degree or equivalent experience in a technical field.
- Experience: Noteworthy background in Customer Success, digital customer/user experience, digital marketing, or related roles with understanding of user journey design and Customer Success principles.
- Platform Expertise: Experience working with a Gainsight + Salesforce CS platform model are a must. Gainsight and Salesforce Administration Certifications are strongly desirable.
- Strong Executor: Successful track record of implementing a significant roll-out of digital journey capabilities while maintaining a highly organized approach to delivery.
- Detail Oriented: You take pride in your high-quality standards of work and have a keen eye for detail.
- Outstanding Collaborator: Successful track record of purposefully collaborating and clearly communicating cross-functionally with technical teams, individual contributors and senior leaders.
- Adaptable Mentality: Resourceful problem-solver who takes initiative to get things done and is comfortable operating in a constantly evolving environment
Employment Type: Full Time, Permanent
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What people at London Stock Exchange Group are saying
Rating based on 1 Specialist
review
Anonymous · Engineering - Hardware & Networks
in Bangalore / Bengaluru
Not a place for technical growth, compensation is zero
- Job security - Good
Compensation is zero, not a place for technical growth.
- Salary - Bad
Specialist salary at London Stock Exchange Group
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