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12 Locus Solutions Jobs
Customer Success Manager
Locus Solutions
posted 1d ago
Job Role Insights
Key skills for the job
Job Description
- Ensure effective customer onboarding and drive sustained adoption over time.
- Develop a deep understanding of client goals and align our solutions to deliver measurable business impact.
- Educate clients about key product features and ensure high engagement.
Account Growth (Upsell, Cross-Sell & Expansion)
- Identify growth opportunities within existing accounts and drive upsell and cross-sell initiatives.
- Develop expansion strategies, including multi-country deployments, multi-division rollouts, and usage expansion.
- Own renewal discussions and proactively mitigate churn risks.
- Work closely with sales and marketing teams to drive account expansion campaigns.
Relationship Management & Client Engagement
- Develop and maintain strong relationships with key stakeholders at all levels.
- Conduct business reviews (MBRs/QBRs), analyze key performance indicators (KPIs), and share insights.
- Act as the voice of the customer, providing feedback to Product, Engineering, and Support teams.
Operational & Issue Resolution
- Collaborate with internal teams to ensure smooth service delivery and issue resolution.
- Track customer usage trends to identify at-risk accounts and implement proactive strategies.
Qualifications:
- 3 - 5 years of experience in Customer Success, Account Management, or Sales in an IT, SaaS, or Enterprise Software company.
- Experience in sales-driven roles with a proven ability to drive upsell, cross-sell, and account expansion.
- Supply Chain or Logistics industry experience is a plus.
- Ability to build relationships with decision-makers, product champions, and end-users in both startups and large enterprises.
- Strong executive presence, negotiation, and stakeholder management skills.
- Passion for technology and a growth-focused mindset.
Employment Type: Full Time, Permanent
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Technical Product Manager - Carrier Integrations
2-5 Yrs
Bangalore / Bengaluru
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