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ServiceNow ITSM & HRSD Developer
LMTEQ
posted 1mon ago
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Fixed timing
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Job Description
- Development and implementation of IT Service Management (ITSM) processes in ServiceNow.
- Customize Incident, Problem, Change, and Request Management workflows to align with organizational needs.
- Configure CMDB structures, Service Catalog items, and SLA definitions for effective service delivery.
- Integrate ITSM processes with monitoring tools and external systems using ServiceNow MID Server, APIs, and web services.
- Provide ongoing support and optimization of ITIL best practices within the ServiceNow platform.
- Develop and implement End-End HR Service Delivery (HRSD) processes in ServiceNow.
- Customize HR case management workflows, including onboarding/offboarding, employee lifecycle management, and HR ESC portals, COE, HR taxonomy.
- Configure HR service catalog items, HR templates, knowledge management articles, and HR case routing rules.
- Implement and optimize HR service level agreements (SLAs) and performance analytics within ServiceNow.
- Integrate HRSD processes with external HR systems and databases using ServiceNow APIs and integration tools.
Employment Type: Full Time, Permanent
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based on 6 employees
Strict timing
Monday to Friday
No travel
Day Shift
LMTEQ Benefits
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