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3.6

based on 6 Reviews

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10 LMTEQ Jobs

ServiceNow ITSM & HRSD Developer

4-9 years

Chennai

1 vacancy

ServiceNow ITSM & HRSD Developer

LMTEQ

posted 1mon ago

Job Description

  • Development and implementation of IT Service Management (ITSM) processes in ServiceNow.
  • Customize Incident, Problem, Change, and Request Management workflows to align with organizational needs.
  • Configure CMDB structures, Service Catalog items, and SLA definitions for effective service delivery.
  • Integrate ITSM processes with monitoring tools and external systems using ServiceNow MID Server, APIs, and web services.
  • Provide ongoing support and optimization of ITIL best practices within the ServiceNow platform.
HRSD Module :
  • Develop and implement End-End HR Service Delivery (HRSD) processes in ServiceNow.
  • Customize HR case management workflows, including onboarding/offboarding, employee lifecycle management, and HR ESC portals, COE, HR taxonomy.
  • Configure HR service catalog items, HR templates, knowledge management articles, and HR case routing rules.
  • Implement and optimize HR service level agreements (SLAs) and performance analytics within ServiceNow.
  • Integrate HRSD processes with external HR systems and databases using ServiceNow APIs and integration tools.

Employment Type: Full Time, Permanent

Read full job description

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What people at LMTEQ are saying

What LMTEQ employees are saying about work life

based on 6 employees
83%
75%
67%
100%
Strict timing
Monday to Friday
No travel
Day Shift
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LMTEQ Benefits

Free Transport
Child care
Gymnasium
Cafeteria
Work From Home
Free Food +6 more
View more benefits

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