Livekeeping - Executive - Customer Support (1-5 yrs)

Responsibilities:

- Communicating with customers and sales representatives.

- Analyzing customer behavior.

- Gathering information about customer complaints.

- Developing aggressive retention strategies based on customer feedback.

- Negotiating with customers to renew contracts and retain business.

- Meeting with the sales team to propose customer retention solutions.

- Writing and presenting customer behavior reports.

- Building positive relationships with customers and business associates.

Requirements:

- Bachelor's degree in sales, marketing, or related field with 70%.

- 0-3 years' experience in customer support or similar role.

- Excellent customer service skills.

- Strong conflict resolution skills.

- In-depth knowledge of sales and marketing software.

- Ability to remain calm and professional in stressful situations.

- Advanced communication and interpersonal skills.

- Empathy and patience.

- Advanced organizational skills.