Lead - L3 Java Microservice Application Support

Lead -L3 Application Support

Location: Kochi

Lead critical support engagement as a Java production support lead with strong expertise in large scale eCommerce platforms.
10+ Years in production support assignments, leading support team as a technical lead
Apply extensive knowledge and experience in Java to triage real time production issues, articulate business impacts and provide solution to clients, both short-term and long-term.
Proficiency in Java/Spring Boot/microservices/PL-SQL.
Should have experience in working in Kafka.
Should have strong experience in triaging real time production issues, articulate business impacts and provide short term / long term fixes.
Should be proficient in using tools like Dynatrace, Splunk, Graphana.
Should have experience in in leading issue triage resolution.
Should work very closely with onsite counterpart and client stakeholders.
Mentor/provide technical guidance to the team members.
Good understanding of IT Service Management principles.
Should be strong in oral and written communications.