NOC Analyst

The NOC Analyst is responsible for the 24x7 monitoring and support of critical network infrastructure and applications. This role requires a strong understanding of networking principles, troubleshooting skills, and the ability to work independently and as part of a team. The NOC Analyst role involves working on a 24x7 rotating shift roster. This will require working a mixture of day, afternoon, and night shifts, including weekends and public holidays as well as a 24x7 call out roster. Overtime hours may also be necessary to achieve the efficient and effective performance of the role.

Key Accountabilities and main responsibilities

Strategic Focus

• Contributing to network stability and service availability.
• Ensuring to meet agreed-upon service levels.
• Identify and recommend improvements to network infrastructure and processes.
• Keeping abreast of emerging technologies and their potential impact on network operations.

Operational Management

• 24x7 monitoring of network devices and services.
• Performing first level triage on all incidents, troubleshooting hardware, software and network issues and resolution of Incidents.
• Coordinating all incidents to ensure they are resolved within SLA.
• Escalating critical Incidents to appropriate team.
• Maintaining detailed incident records and logs in ServiceNow.
• Root cause analysis to prevent recurrence.
• Workload automation: manage, monitor, and schedule all batch jobs using Control-M.
• Management of Various monitoring tools: New Relic, SPLUNK, ServiceNow, ManageEngine, Uptrends, Oracle Enterprise Manager.
• Regular documentation review and updates.
• Execution of operational duties such Control-M management, daily check lists, backup management etc.
• Incident Management: Event correlation to avoid duplicate calls.

People Leadership

• Increase knowledge base so more incidents are resolved by NOC rather than escalating to support teams.
• Provide reports to the management: Weekly, Monthly, and as required.
• Develop a good understanding of business workflow to provide an efficient and effective response to users.

Governance Risk

• Ensure adherence to legal and regulatory requirements.
• Support MUFG s assurance programs that deliver effective risk management and compliance practices.
• Security Operations functions: Identifying security issues and breaches.

The above list of key accountabilities is not an exhaustive list and may change from time-to-time based on business needs.

Experience Personal Attributes

Experience

• Total Experience of 3 to 5 years in monitoring and alerting.
• Experience working a 24x7 rotating roster
• NOC and Monitoring Experience
• Programming or scripting experience
• Experience using Control-M batch scheduling tools
• Strong understanding of ITIL framework
• Advanced MS Excel skill including the ability to manipulate pivot tables and produce graphs.
• IT or related degree
• ITIL Certification

Personal Attributes

• Problem-Solving and Analytical Skills
• Communication and Interpersonal Skills
• Attention to Details
• Adaptability and Flexibility
• Teamwork and Collaboration
• Continuous Learning Mentality