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Engaged Employer

Link Group

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3.8

based on 211 Reviews

42 Link Group Jobs

Transfer Agency Associate

Link Group

3.8

based on 211 Reviews

1-2 years

Mumbai

1 vacancy

Transfer Agency Associate

Link Group

posted 2mon ago

Job Role Insights

Flexible timing

Key skills for the job

Customer Service Hospital Administration Fund Accounting Reconciliation Financial Markets Microsoft Applications

+ 3 more

Job Description

Overview

Functions like Dealing Service, Registrations, Settlements and Reconciliations. The incumbent needs to understand the laws of the region supported and perform day to day work in accordance to procedure set for an activity. The role needs to work in rotational shift and there would be shifts starting at 2:00 AM.

Key responsibilities will therefore include:

Accurately process, record, review and complete various administrative operations in a timely manner including but not limited, Placing Dealing, Open Accounts of Clients, Update / Amend Client s personal information, Performing Settlement and Reconciliation for the activity on the account.

Key Accountabilities and main responsibilities

Strategic Focus

To ensure SLA for BAU activities are strictly adhered, maintain good working relationships with colleagues, collaborate with others to achieve the team s goals.

Operational Management

Accurately process, record, review and complete various administrative operations in a timely manner including but not limited, Placing Dealing, Open Accounts of Clients, Update / Amend Client s personal information and Reconciliation for the activity on the account.
Ensure all internal and external service levels and regulatory deadlines are met within the Asset Operations team
Ensure all funds specific procedures are followed in order to result in accurate trade processing. On an ongoing basis, ensure all procedures are maintained and that they reflect updates brought about from internal policy or regulation changes
Respond to enquiries promptly, proactively handling issues, and striving for the highest levels of customer service
Accurately process, record, review, and complete various administrative operations in a timely manner including but not limited, updating data correctly in the system, Fund Accounting related activities, Pricing related activities, etc.
Learn, Maintain, and update relevant systems and data bases, participating in pre and post system testing for enhancements as required
Understanding compliance and adhere to all legislative, procedural, industry, financial and client specific procedures, where relevant, to minimise risk and escalate non-adherence as per the escalation matrix.
Understand the risk factors of activity performed in the function and raise any possible undocumented risk in the function. Post which takes part of discussion with internal and external stakeholders to form controls to mitigate the risk, if required.
Drive, Suggest and Identify process improvements that positively impact efficiencies, quality standards and customer experience across the business
Participate as a positive member of the team and maintain good working relationships with colleagues, including cooperating with others to achieve the team s goals, providing support, and assisting other teams across the business as required
Complete mandatory training by the required due date and participate in training relating to changes in procedures, company policy, values, cross skilling and updates to tools and systems used by the business
Provide superior service, ensuring service and quality standards are met and to minimise re-work
Complete in-depth investigations as appropriate and as instructed
Work collaboratively across the firm to achieve the Goals of the team / company

People Leadership

Work collaboratively across the firm to achieve the Goals of the team / company

Governance & Risk

To assist with query handling, quality error analysis, identify root cause and help with solutions to close the gaps.

The above list of key accountabilities is not an exhaustive list and may change from time-to-time based on business needs.

Experience & Personal Attributes

Knowledge of Fund Administration and the regulatory environment
The individual should have a sound understanding of experience in Fund industry, preferably in Transfer Agency operations and knowledge of the financial markets.
Excellent working knowledge of Microsoft applications (e.g., Word, Excel, Outlook, PowerPoint)
Excellent verbal and written communication
The ability to work to strict deadlines whilst maintaining a high level of accuracy
Proven ability to operate independently and take the initiative
A Bachelors or master s degree in Business or Finance or Banking related discipline from a reputed College/University.
Basic understanding of relevant industry knowledge and commercial impacts
Willingness to work in APAC Shift and there would be shifts starting at 02:00 AM IST.

Desirable

Previous experience of working in an Fund Industry.
0-2 years experience in Fund industry.
Customer focused with the ability to collaborate with others to achieve desired outcomes
Prioritisation and time management skills, demonstrating flexibility and ability to work autonomously
Demonstrates good teamwork ethic, showing willingness to assist peers and take on additional tasks
Actively seeks out self-improvement, professional development opportunities and feedback
Ability to work to tight deadlines and follow process
Takes ownership of role, responsibilities, and impact on the wider team

The above list of key accountabilities is not an exhaustive list and may change from time to time based on business needs. In addition, as the role is part of a global team travel and flexibility to work outside standard hours may be required in this role.

Employment Type: Full Time, Permanent

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