Lifenity Health - Executive - Customer Care (1-5 yrs)

We are seeking an experienced and motivated Customer Care Executive to oversee our customer service operations across multiple locations. The ideal candidate will be responsible for ensuring high-quality service delivery, and enhancing customer satisfaction.

Key Responsibilities :

Excel Proficiency : Utilize Excel for data entry, analysis, and reporting. Create and maintain spreadsheets, charts, and graphs to support decision-making processes.

Software Knowledge : Demonstrate proficiency in various software applications, including customer care calling systems and IVR (Interactive Voice Response) systems, to enhance customer service and streamline workflows.

Industry Knowledge : Expertise in the pathology industry to educate clients on services, products, and best practices. Stay up-to-date with industry trends, regulations, and advancements to provide informed support to customers and the sales team.

Issue Resolution : Address escalated customer inquiries and complaints, ensuring timely and satisfactory resolution.

Reporting : Prepare and present regular reports on team performance, customer satisfaction metrics, and operational efficiency to management.

Qualification:

- Experience in customer service or customer care coordination, preferably in a multi-location environment.

- Strong leadership and team management skills.

Skills Required :

- Excellent communication and interpersonal skills.

- Strong problem-solving abilities and the capacity to handle challenging customer situations.

- Ability to effectively manage software systems

- Ability to work effectively in a fast-paced, dynamic environment.

Working Hours: 9 Hours (10:00 AM to 7:00 PM)

Weekly Off will be Rotational