Tele Sales Executive

Telesales Executive Job Description

We are looking to hire an experienced, customer-oriented telesales executive to utilize outbound telephone calls to achieve sales targets. The telesales executives responsibilities include cross-selling or up-selling our products where possible, receiving incoming telephone calls and assisting with customer inquiries, as well as maintaining an accurate record of all calls made and received. You should also be able to liaise with the appropriate departments to resolve customer complaints.

To be successful as a telesales executive, you should be persuasive and able to work in a high-pressure environment. Ultimately, a top-performing telesales executive should be able to demonstrate exceptional communication, negotiation, and customer service skills.

Telesales Executive Responsibilities:

• Generate Leads
• Calling existing and potential customers to persuade them to purchase company products and services.
• Accurately recording details of customers purchase orders.
• Processing all customer purchases accordingly.
• Generating promising leads for the outside sales team to pursue.
• Managing customer accounts by ensuring that existing customers remain satisfied with company products and services.
• Developing and sustaining solid relationships with customers to encourage repeat business.
• Developing in-depth knowledge of customer products and services to make suitable recommendations based on customers' needs and preferences.
• Continually meeting or exceeding daily and monthly targets with respect to call volume and sales.

Telesales Executive Requirements:

• High school or Graduation in any stream
• Bachelor's or associate's degree in marketing, communications, business administration, or related field is preferred.
• Proven experience working as a telesales executive is a plus but not compulsory.
• Proficiency in all Microsoft Office applications.
• Strong negotiation and consultative sales skills.
• Excellent organizational and problem-solving skills.
• Effective communication skills.
• Exceptional customer service skills.

Perks and benefits : Salary plus Sales Incentives