Executive ( International )

Looking for person who is well versed issue reissue/ refund tickets ON GDS - Galileo Amadeus Sabre and handle agents and Queries independently.

Responsibilities:

Ticketing: Issue, reissue, exchange, and void airline tickets using Galileo, Amadeus, and Sabre GDS systems.

Refunds: Process ticket refunds efficiently and accurately, adhering to airline rules and regulations.

Fare Calculations: Calculate fares, taxes, and other applicable charges.

Agent Support: Provide timely and professional support to travel agents, answering their questions and resolving ticketing issues.

Queue Management: Manage GDS queues effectively, ensuring timely processing of requests.

Customer Service: Provide excellent customer service to both internal and external clients.

Problem Solving: Resolve complex ticketing issues, including schedule changes, cancellations, and overbookings.

Knowledge Updates: Stay up-to-date on airline rules, regulations, fare changes, and GDS system updates.

Documentation: Maintain accurate records of all transactions.

Other duties: As assigned.

Exp.- 2-5 yrs min