Lead - Client Success

Job Title: Lead - Client Success

Location: India (Remote) with working hours of 3.30 PM- 00.30 AM IST

Employment Type: Full-Time

Work Days: Monday to Friday

Job Summary

As a Client Success Lead, you will play a strategic role in guiding our clients toward their business objectives, while championing the value that LegalEase solutions bring to their operations. Your responsibilities will include client onboarding, relationship building, service adoption, identifying growth opportunities , and ensuring our clients realize the full value of our services. This role is essential to fostering long-term partnerships, contributing to top-line revenue, advocating for client needs, and collaborating cross-functionally to enhance client satisfaction and retention.

Key Responsibilities:

1. New client onboarding:

• Serve as the primary point of contact for new clients, providing prompt assistance and collaborating on success metrics.
• Deliver white-glove service to clients in the initial phase, with the goal of converting pilot clients into long-term engagements.

2. Relationship building:

• Develop a strong sense of empathy for client needs.
• Build and nurture lasting relationships within the LegalEase client base.
• Foster trust and confidence in the LegalEase brand.

3. Advocacy and Revenue Growth

• Identify upsell opportunities within ongoing processes and projects, demonstrating monthly revenue growth in accounts.
• Cross-sell additional services based on client needs.
• Develop relationships with key stakeholders, crafting customized value propositions for each.

4. Client Engagement:

• Monitor client satisfaction post-project and proactively address any issues to maintain strong relationships.
• Maintain a high level of responsiveness toward clients at all times.

Okay I love this job description, but is this really for me?

We are looking for someone with:

• 5 years of experience in service sales, account executive, or customer success roles
• Excellent communication skills (written and oral)
• Strong customer service skills and a client-focused mindset
• Exceptional organizational skills and the ability to work independently
• Multitasking ability to handle multiple client requests simultaneously
• Patience and a calm demeanour under pressure
• Problem-solving skills and a proactive approach
• Proven ability to upsell and cross-sell

Bonus points if you are passionate about your hobbies, enjoy traveling, hiking, or even running marathons! 😊

Compensation and Benefits:

Compensation for this role will be at market standard, with the potential for a higher base and performance-based bonuses, depending on experience and qualifications. In addition to competitive pay, we offer a comprehensive benefits package including health insurance, remote
and work flexibility.

Perks and benefits / Why join LegalEase?

• A work culture that celebrates and encourage diversity
• A workspace imbued with empathy and purpose
• We believe in continuous learning. You will walk away acquiring more skills than you had when you joined us (this is a guarantee on us)
• We value transparency, flexibility and over responsiveness
• A daily 30-minute wellness session coz your mental wellness means a lot to us!
• We are constantly striving to improve the work-life blend

We believe in FUN at work. We take this very seriously and have FUN as one of our core values