Operations Associate

Company: LeapUp Edutech

About LeapUp Edutech:

LeapUp Edutech is committed to providing skill-based learning solutions aimed at bridging the gap between academics and industry. Our mission is to help students be better equipped for the jobs they truly desire.

Job Description:

As an Associate in Operations & Communications, you will be responsible for assisting students and prospective clients through various communication channels, providing updates, reminders, and managing operational tasks.

Key Responsibilities:

• 1. Call-Based Support
  - Assist students and clients with queries and issues over the phone.
  - Provide information about courses, admissions, and enrollment processes.
  - Follow up on pending queries and unresolved matters to ensure student satisfaction.
• 2. Email-Based Support
  - Respond to inquiries promptly and provide detailed information.
  - Resolve issues, send confirmations, brochures, and follow-up reminders.
  - Keep track of pending actions and ensure all communications are followed through.
• 3. WhatsApp-Based Support
  - Send timely updates about schedules, upcoming events, and important information.
  - Respond to student queries and provide notifications via WhatsApp.
  - Manage group communications, send reminders, and engage with students.
• 4. Payment Reminder and Follow-Up
  - Send reminders for upcoming or overdue payments to students.
  - Follow up with students regarding missed payments and ensure timely collection.
  - Maintain records of payment status, actions taken, and updates provided.
• 5. Regular Updates and Notifications
  - Communicate timely updates and changes to students regarding courses and schedules.
  - Utilize multiple platforms (WhatsApp, email, phone) for follow-ups and reminders.
  - Collect student feedback and ensure a high level of engagement.
• 6. Facilitation in Batch and Admission Processes
  - Coordinate course batches and manage transitions between sessions.
  - Assist with the admission process, including documentation and record-keeping.
  - Keep students informed about their application status and ensure smooth communication throughout.

Skills & Knowledge Required:

- Experience: 1-2 years in customer service, operations, or similar roles preferred. Freshers or students with relevant skills and full-time availability are encouraged to apply.
- Communication: Excellent proficiency in spoken and written English is mandatory.
- Technical Skills: Working knowledge of MS Excel and Google Sheets is required.
- Digital Marketing & Social Media: Basic understanding and interest in digital marketing and social media is a plus.
- Soft Skills: Must be organized, punctual, hardworking, and have a strong intent to learn and grow.

Compensation:

The annual salary will range from ₹2.4 LPA to ₹4 LPA, depending on previous experience and skills.

LeapUp Edutech is seeking dynamic and proactive individuals who are ready to contribute to our mission of bridging the gap between academics and industry. If you're passionate about supporting students and thrive in a communicative, fast-paced environment, we would love to hear from you!