Client Partner - IT Consulting (12-15 yrs)

Job role: Client Partner

Location: Bangalore

Experience: 12 - 15 years

Job description:

- Lead the named account penetration strategy, business development efforts and solution initiatives.

- Implementing best practices for positive customer engagement & long-term relationship.

- Client delivery assurance: collaborate with all delivery stakeholders involved to ensure fulfillment of all commitments to the client.

- Account planning and governance: create the account plan including relationships required, opportunities to be pursued, price decisions, etc.

- Leverage (any) past relationships and references in named accounts helping in qualified lead generation.

- Take consultative sales approach to identify customer pain points/problem areas, business objectives and create roadmap of opportunities.

- Opportunity identification based on named account market inputs, validation and qualification of opportunities with the solution teams.

- Ensure all customer touch points are handled as planned - onboarding process, monthly steering, quarterly c-sat, onsite visits, closing-the-loop on client feedbacks, etc.

- Handle any customer escalations from initiation through resolution.

- BA/BS/Master's degree Finance, Business Administration or other degrees with relevant sales background.

Required Skills:

- Must have good customer focus and communication skills.

- Must have strong presentation skills, with the ability to conceive, prepare, author, and give key presentations to clients.

- 10-15 years of experience, including 6+ years of experience in managing multiple customer engagements.

- Good knowledge in Hi-Tech / ISV / Hyper-scalers domain.

- Previous experience in client relationship management, in IT consulting.

- Experience of growing small engagements into large long-term relationships.

- Good knowledge of latest technologies.

- Exhibit strong business insight, show executive presence and outstanding judgment.

- Entrepreneurial spirit, "get-the-job-done" attitude, professionalism, team-player