Assistant General Manager Service (Automobile)

Roles and Responsibilities

• Manage after-sales service operations, ensuring timely resolution of customer complaints and issues.
  
• Oversee repair and maintenance activities to ensure high-quality workmanship and customer satisfaction.
  
• Develop and implement strategies for business turnaround, focusing on growth and profitability.
  
• Provide advisory services to customers on automobile-related matters, including financing options and product features.
  
• Handle team effectively, providing guidance and support to achieve sales targets.
  

Desired Candidate Profile

• 3-8 years of experience in after-sales service or a related field (automobiles).
  
• MBA/PGDM degree from a reputed institution.
  
• Strong skills in conflict resolution, customer handling, servicing, and team management.