Prpal Lead-Network IND

This Principal Lead provide operational leadership and direction to technology operations team(s) of significant scope/impact (employees, contract personnel and vendor partners)
dedicated to portfolio(s) of technical business applications and/or services, including: operational maintenance, production support, front-line management of incidents, development support, and proactive/preventative analysis (to include solution ideation, recommendation and implementation). Serve as point-person and operational expert for issues, needs and projects regarding or related to multiple areas of responsibility. Key Responsibilities
Network Leadership
- Provide oversight and leadership to technology operations team and technical leads
- Delegate and prioritize work to ensure effective execution of team/function deliverables
- Ensure knowledge transfer and cross-training of team to effectively support the business
Product Support Maintenance & Documentation
- Drive proliferation of existing technology investments and capabilities to enable business efficiencies
- Escalation point with vendors or users on current product capabilities and enhancement requests
- Work closely with Team leads to maintain Documentations, CMDB, maintenances, contacts and contracts.
Implementation
- Establish and manage goals, reporting needs, key performance indicators / early indicators and dashboards for measurement of operation success
- Ensure operational readiness thru effective handoff of technologies and services into production
- Develop and/or oversee development of configurations, monitoring procedures and break/fix documentation.
Operational Requirements
- Provide insight into operational requirements / needs and funding conversations.
- Participate in the annual budget and project planning process.
- Review and approve vendor/supplier invoices, as applicable, to ensure services provided/business activity translates accurately to spend.
Maintain Skill-Set & Relationships
- Maintain a broad understanding of business, business needs, and how assigned technologies drive and support the business.
- Maintain strong relationship with key business partners driving technology consumption - understand their road mapp and align technologies capabilities to achieve it.
Work with finance and business management teams to manage overall operational finance plan for voice & contact center technologies.
- Manage all business as usual changes work requests thru Service Catalog, critique volumes and trends on an ongoing basis. Respond to escalations and SLA misses.

Required Qualifications
- Graduate or PG with 10-13 years of experience in Networking
- He will be handling:
a) Networking Operations
b) Delivery resources [project teams] and
c) Engineering and design functions of networks
- He/Should have tech Management experience
- A person should be 50% hands-on and
- 2-3 years of experience in Team handling.
- Individual should be flexible enough to attend US calls or meetings out of his shift timings
- CCNA, CCNP, ITIL is a plus.

Preferred Qualifications
Any Certifications like CCNA, CCNP, ITIL, AWS is a good to have (8:00p-4:30a) Technology