Lead Architect - ServiceNow

Primary Function

• ServiceNow Lead ARchitect will be responsible for leveraging the various ServiceNow functionalities in ITSM, ITOM, ITAM, ITBM modules, GRC and Scoped applications to convert technical specification into a better design & working solutions.
• Leverage Service Portal framework to improve the user experiences on the IT Portal interface. Employee Service Center experience is a good to have
• Designing/ Build integration with other third-party and in-house system using ServiceNow standard connectors/custom solutions as required.
• Work with the business partner / Solution Architects to validate the proposed design / solution and assist in the successful migration of products to Production environment.
• Take part in Monitoring/ process improvement initiative to standardize the solution on the ServiceNow platform to have stable production instance.
• Involve in platform maintenance activities including cloning and ServiceNow version upgrade activities to stay current with the ServiceNow releases.
• Prepare process flow and user guide, KB documents based on the needs of the projects.
• Helping to Build / Building Test cases using ATF or create testing documents and convert to ATF as required.
• Troubleshoot open incidents and perform RCA (root cause analysis) of the same when it is required from Junior members
• Support business users with any functional related queries, post-delivery of the business requirements as and when needed
• Should understand basics of Agile Scrum methodologies
• Support in addressing urgent / priority incidents as part of On-call.
• Identify opportunities for bring in necessary new features / modules for benefit of the business
• Would be good, if capable of Running Agile Srum meetings in absnce of scrum master

Desired profile of the candidate

• Well-versed with Server-side and Client-side scripting on the ServiceNow platforms.
• Experience in developing and configuration of Incident Management, Change Management, Problem Management, Knowledge Management and other ITSM modules.
• Worked on All type of integrations REST, SOAP that Service Now supports
• Good Knowledge in advanced topics like IRM, BCM, HAM, SAM
• Good experience in requirement gathering, Business document creation, understanding business needs and developing solutions
• Service Portal Implementation experience.
• Experience in Install, Upgrade and maintenance of ITOM components including Mid Servers, Discovery schedules and troubleshoot discovery status for any issues.
• Good Domain knowledge in whatever been worked.
• Know basics of Discovery and CMDB
• Excellence in Workflow Management
• Performance Analytics implementation experience
• Good communication and analytical skills.
• Ability to work independently with limited supervision.
• Knowledge of the ITIL process is a plus.

Expereince - 10 to 12 (Relevant)

Requires a bachelors degree or an equivalent combination of education and experience. Requires at least 8 years related experience.

Has full technical knowledge of all phases of applications programming. Requires extensive knowledge of a wide range of programming languages. Must be expert at testing and debugging procedures. Must be able to resolve complex mismatches between user requirements and current application functionality. Requires excellent written and verbal communication. Must be expert at leading team projects.