Application/Production Support Engineer

Production/Application Support Engineer

Required Skills/Experience:

Qualifications and Recommended Skills:
• Minimum 5 years' experience in a technical support or software development organization in the online industry for a high-volume commercial website or service; Organic & Paid search experience preferred
• API (SOAP/REST) experience
• Ability to analyze and visualize large data sets to find issue trend
• Practical experience running online systems built on Azure or similar cloud providers
• 2+ years of automation experience in C# or Python is preferred
• Experience with Excel, PowerBI and Microsoft suite of standard applications.
• Strong documentation skills to be utilized for case management, knowledge capture, bug

Responsibilities:

• Provide Tier 3 Technical support for the Advertising platform for Account Management Teams and other internal Advertising partner teams via Teams, or written correspondence such as tickets and email.

• Resolve minimum of 45 complex escalations per month across various queues including Ad Delivery, Audience Network , Advertiser API, Analytics, Shopping Campaigns.

• Troubleshoot Medium to high complex issues and provide solutions within the Global Support Service Level Agreement with quality.

• Strong ability to create and execute SQL queries, write custom Cosmos scripts and leverage data bricks to debug and diagnose issues.

• Ability to analyze and visualize large complex data sets in Excel/Power BI obtained from various internal tools and log files.

• Ability to review customer website code to debug setup issues and recommend solutions; often jumping on client facing consultation calls.

Shift: 2 PM to 11 PM

Mode of Work: Office

Job Status: Permanent with Launch IT, Current project duration is of 18 months