ServiceNow Architect - ITSM/ITOM (10-12 yrs)

Location : Bengalure, Hyderabad, Chennai (HYBRID).

Experience : 10-12 Years.

Notice Period : Immediate to 1 Week.

Primary Skills :

- Responsible for designing and configuring architectural solutions in ServiceNow and will be responsible for driving the overall implementation.

- Design and architect projects involving ITSM, ITOM, Integration Hubs involving spokes related to AD, Azure and SCCM, Service Catalog Management, Configuration Management Database and and Business Service Management Applications.

- Experience in cloud applications and security associated with cloud computing ( SaaS/PaaS environment).

- Identify system deficiencies and recommends solutions continual service improvements.

- ServiceNow Modules, JavaScript, Web services, Rest APIs, Agent Workspace, Virtual Agent, Predective Intelligence, ServiceNow APIs, Flow Designer, Integration Hubs, Spokes, ServiceNow Workflows, Mobile Applications, UI Builder, UI Pages (Jelly and Glide scripts), UI Macros, Business Scripts, Client Scripts, UI Scripts, UI Actions, Ajax Scripts, UI Policies, Script Includes, Security Rules, Migration skills.

- Hands on Experience in ITSM applications, CMDB, ITOM applications like ServiceNow Discovery, Event Management and ServiceNow Mapping is must and Project Portfolio Management, Demand Management, Resource Management, Timecard, Software Asset Management are preferred.

- Scoping and delivering Proof of Concept / Proof of Value engagements with prospects.

- Act as the ServiceNow subject matter expert at Executive briefings/marketing events.

Job Description :

- Will be working with the IT Service Management leadership, IT service owners, process owners and various service delivery groups to develop technical solutions that satisfy the business needs of the Technology organization and other departments seeking to use ServiceNow.

- Minimum of 7+ years of experience configuring and enhancing all aspects of ServiceNow Workflow, Integration Hubs, Spokes, Flow Designer, Powershell, Virtual Agent, Agent Workspace, Service Portal, UI, client scripts, business rules, etc.

- Utilizing out of the box functionality as much as possible and only customizing when necessary.

- Provide leadership, mentorship and technical guidance to team members.

- Applies innovative technology to business processes in order to develop new solutions and troubleshoot issues.

- Consults with business analyst/project manager to develop appropriate technical solutions.

- Advises on options, risk and impacts on business processes and technical architecture.

- Establish standards and IT Hygiene within ServiceNow i. maintenance routines, development standards and code reviews.

- Participate in all technical aspects of the ServiceNow program and solution delivery utilizing SCRUM(agile).

- Demonstrated ability to influence including providing options with pros, cons and risks around all key technical decisions during the program delivery process.

- Proven track record in architecting ServiceNow solutions and designing web-based solutions.

- Working knowledge of Active Directory, LDAP and Single Sign-On (SSO) Integrations with ServiceNow.

- Experience in custom build integrations with ServiceNow using MID Server, JDBC and ODBC.

- Experience in defining SLA's and OLA's.

- Experience with scripting & programming languages (JavaScript, Python Perl, Java UNIX shell scripts).

- Experience in configuring/customizing Amazon and VMware ServiceNow cloud provisioning service catalog applications.

- Experience in Orchestration and Mid Server probes.

- Bi-directional integration experience with Atrium CMDB and Other monitoring tools.

- ITIL v3 Foundation Certification.

- Experience implementing systems using the Agile/Scrum methodology.

- Experienced in the System Development Life Cycle (SDLC) processes including customer requirement analysis and system design.

- Excellent verbal/written communication, problem solving ability, and Time Management skills.