Sales Manager - CRM - BPO/ITeS (1-4 yrs)

Ensure seamless service delivery and client satisfaction by overseeing project control, process optimization, performance tracking, and fostering strong relationships with partners and clients across the globe.

Responsibilities:

- Service Delivery Oversight: Lead and support all aspects of project control, ensuring timely and efficient service delivery.

- Client Relationship Management: Build and maintain strong relationships with clients, addressing inquiries, resolving issues, and ensuring their satisfaction.

- Partner Collaboration: Foster effective communication and collaboration with partners in other countries to achieve project goals and maintain service quality.

- Process Optimization: Establish, standardize, and continually improve operational processes to enhance service efficiency and effectiveness.

- Performance Monitoring: Track and monitor key performance indicators (KPIs), such as SLAs, CSAT, and NPS, to ensure service excellence.

- Reporting & Analysis: Generate insightful reports on service performance, identify areas for improvement, and present findings to stakeholders.

- Team Collaboration: Foster effective collaboration with team members across different countries and time zones to ensure seamless service delivery and knowledge sharing.

- Continuous Improvement: Proactively identify opportunities to enhance service delivery, systems, and internal processes.