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Labelbox

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3 Labelbox Jobs

Machine Learning Support Engineer

Labelbox

2-7 years

Remote

1 vacancy

Labelbox

posted 5d ago

Job Role Insights

Key skills for the job

HRIS Python Machine Learning Data Privacy JIRA Application Software

Job Description

As a Machine Learning Support Engineer, you ll act as the frontline of customer love, utilizing live chat and internal resources to resolve product issues and provide proactive guidance to customers.

As Labelbox continues to grow, we often have multiple openings for this role. Should your skills and experience align with our requirements and timeline, our team will reach out to you as soon as opportunities become available on this team.

Your Day to Day

Create great experiences for our customers when they need help. Build trust and advisory relationships with customers to help them better use the product.
Learn Labelboxs product at a deep level and help customers do the same. Learn what s happening next with the product, and help customers prepare for the use of new features.
Go beyond the question being asked; understand how our customers define their own success with the product and help them work toward that success.
Proactively propose creative solutions to address customers business problems and goals.
Be a voice for our customers during internal discussions and projects at Labelbox. Represent their needs and struggles to help drive our products in a strong direction.
Monitor and identify trends in customer experiences. Work within the team and with other teams at Labelbox to give customers the information and tools they need to more effectively and efficiently support themselves in the use of the product.

About You

2+ years experience on a Technical Support team
BA/BS in Computer Science/Engineering degree
2+ years of technical expertise in Python
Experience with Machine Learning a plus
An ability to navigate and advise on efforts related to complex customer requests or projects, gathering additional human resources for assistance if needed
Empathy, patience, phenomenal people skills
An ability to learn quickly to understand and articulate new technologies and corresponding value propositions
Outstanding organizational skills and ability to multitask in order to effectively prioritize and manage workflow
A creative problem solver who isn t afraid to get their hands dirty
Ability to quickly pick up a variety of software applications with ease
Experience with common support software like Intercom, GitHub, Jira, etc