Assistant Store Manager

Job Title : Assistant Store Manager

Department : Retail Stores

Reports To : Store Manager

Role Summary : The Assistant Store Manager supports the Store Manager by

achieving sales targets, ensuring operational excellence, and

fostering exceptional customer experiences through team leadership

and collaboration.

Key

Responsibilities

: Customer Focus

• Assist in fostering a customer-centric culture by ensuring

exceptional customer service.

• Exhibit emotional intelligence to build trust and rapport with

customers.

• Handling escalated customer queries, concerns, and feedback

with professionalism and empathy.

• Monitor adherence to company policies and guidelines by all

team members.

Sales Mastery

• Contribute to driving the store sales targets, including

category-wise goals.

• Assist in leveraging data insights to optimize inventory and

identify growth opportunities.

• Collaborate with the Store Manager and Visual Merchandising

(VM) team to maintain impactful in-store displays.

Leadership Excellence

• Support the Store Manager in motivating the team to achieve

high performance through coaching and recognition.

• Assist with resolving team conflicts and fostering a

collaborative work environment.

• Assist in conducting on-the-job training (OJT) and support

employee development through constructive feedback.

• Assist in employee schedules, provide feedback on

performance reviews.

Change Management

• Adapt quickly to new business strategies and processes,

ensuring smooth implementation within the team.

• Promote flexibility and enthusiasm for adopting new processes

and technologies.

Decision-Making

• Provide input and support for data-driven decisions that

enhance customer satisfaction and operational efficiency.

• Assist in analysing store performance metrics and

implementing improvements.

Store Operations Excellence

• Maintain outstanding store condition, ensuring it is clean,

organized, and visually appealing.

• Supervise daily store operations, including stock management,

visual merchandising, and shrinkage prevention.

• Ensure the store maintains compliance with company

standards through regular checks and audits.

• Handle administrative tasks such as preparing reports and

assisting with scheduling.

Candidate

Requirement

: ● HSC with 5+ years of Experience / Bachelors Degree with 3+

years of experience, specifically in fashion retail industry ,

must be at a Team Leader/Team handling role for min 6

months .HSC qualification with 5+ years of experience in

Fashion Retail

• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)

and retail POS systems.

• Exceptional customer service skills, including active listening,

problem-solving, and the ability to build strong customer

relationships.

• Proven ability to drive sales, meet targets.
• Ability to motivate, guide, and develop a team.
• Excellent communication, interpersonal, and conflict resolution

skills.

• Ability to effectively manage multiple priorities and ensure

smooth and efficient store operations. Role & responsibilities

Preferred candidate profile

Perks and benefits