Duty Manager - Customer Service (3-5 yrs)

- Hiring Duty Manager for Bangalore Airport-3-5 yrs exp in Managing staff: Overseeing the front office team, coordinating their schedules, and ensuring employee productivity

- Handling customer issues: Addressing customer complaints and queries in a timely and satisfactory manner

- Ensuring customer satisfaction: Maintaining positive customer relationships and ensuring a high level of customer service

- Overseeing daily operations: Monitoring the efficiency of all processes and creating a positive work environment

- Handling emergencies: Being able to handle emergencies

- Meeting with upper management: Staying up-to-date with organizational changes, issues, and improvements

- Opening and closing the store: Opening and closing the store

- Providing feedback: Offering clear, constructive, and inspiring feedback to the team

- Assisting in training: Assisting in training and onboarding team members

- Conduct Briefing for all staff during the Night Shift. Inform all Overnight staff of nightly activities, group and VIP arrivals as well as special requests and repeat guests..