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4 Kryptos Technologies Jobs
AWS L3 Support Engineer
Kryptos Technologies
posted 12hr ago
Job Description
- Strong understanding of various AWS services like EC2, RDS , Open Search Service , S3 , RDS failures, Secrets manager , System manager , log watch IAM .. etc
Experience with Linux and basic commanding and shell scripting.
Basic knowledge of networking fundamentals (e.g., DNS, IP routing, firewalls).
Exposure to monitoring tools (e.g., Prometheus, Grafana) and logging systems (ELK).
Knowledge of database systems with basic sql scripting.
Excellent verbal and written communication skills for clear and professional interaction with stakeholders.
Strong analytical and problem-solving abilities.
Ability to prioritize and manage multiple support tickets efficiently.
Customer-focused mindset with a dedication to providing timely and effective support
Advanced Troubleshooting: Diagnose and resolve complex issues related to AWS services (e.g., EC2, S3, RDS, Secrets manager, System manager, Log watch IAM misconfigurations).
Incident Management: Provide L1/L2 support by monitoring, triaging, and resolving customer issues related to the platform
Customer Interaction: Communicate with stockholders through email, incident management tool and phone to understand and address their concerns, ensuring excellent customer satisfaction.
Escalation: Collaborate with development team and engineering for unresolved issues, ensuring a smooth handoff with detailed issue documentation
Documentation: Create and update knowledge base articles, FAQs, and customer-facing documentation based on resolved issues.
- Maintain detailed records of customer interactions and issue resolutions in the ticketing system
System Monitoring and Maintenance:
- Proactively monitor environments for alerts and potential issues.
- Perform routine health checks and provide recommendations for optimization and Providing timely status to the customers & management.
Employment Type: Full Time, Permanent
Read full job description What people at Kryptos Technologies are saying
What Kryptos Technologies employees are saying about work life
based on 29 employees
Flexible timing
Monday to Friday
No travel
Day Shift
Kryptos Technologies Benefits
Submitted by Company
Feed your curiosity Find the fun Cultivate well-being Work where you live
Submitted by Employees
Cafeteria 
Work From Home 
Soft Skill Training 
International Relocation 
Health Insurance 
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