Consultant, Agency and Trustee Services

Loan Servicing

We are currently hiring a position within the servicing team. Role will require to work closely with Transaction Managers (Front Office), External Clients, KYC, Data services and Client services team to ensure the portfolio administration tasks are completed. The individual will have responsibility for the completion of many key portfolio and transaction tasks and for reporting of aged items and ownership of resolution. As such they are required to be detail orientated, organized and able to maintain accurate and complete records at all times. The ideal candidate will be a proactive and meticulous critical thinker. Must possess attributes of sound judgement, tact, and diplomacy. Strong analytical skills with an ability to identify issues. Ability to act independently (decision making) and be a team player as well.

Responsibilities:

Loan Servicing:

Processing of Agented loan activities. It includes tasks such as setting up new loans, processing drawdowns (disbursements), managing repayments, and fixing interest rates for the agented portfolio

Prior to each new deal closing, reaching out to all lenders/funders to ensure compliance with MT103 format and to confirm all KYC requirements are complete.

Processing any additional or unexpected tasks that may arise in the loan processing process and ensuring they are completed within the expected turnaround time

Responsible for organizing and managing documents related to loan processing and financial data in accordance with defined processes and guidelines

Knowledge of various payment instructions related to loan processing, such as different payment methods, schedules, and requirements.

Manage waivers & amendment process.

Manage certain lender/borrower queries.

The successful candidate will be an effective communicator who is highly experienced with excellent knowledge of all aspects of loan agency and establishing effective processes and procedures.

Make decisions and resolve issues regarding resources, objectives and operations of functional area and team to meet business objectives.

Support Functions:

Attend daily WIP call and update the team on back office workstreams.

Working closely with the management accounting and servicing teams to assist in resolving any queries arising from the daily reconciliation of the Kroll Client and House accounts. This will involve running a daily payment report / identifying all debits and credits, managing any underpayments / overpayments / returns of funds / unexpected cash - updating the records (including invoice/recharge tracking)

Working with Management to assist in the production of the Monthly MIS Report

Processing of recharges to clients in respect of Fees and negative interest charged monthly.

Run an annual collateral audit for deals under management/within assigned portfolio.

Managing ad-hoc transaction activity - assisting transaction management team to administer ad-hoc and unscheduled transaction activity as directed and in accordance with procedures.

Reporting and Compliance - completing and delivering regular reports and action points to management and working to improve procedures and processes based on regular findings.

Process Management:

Demonstrate high regard for organization s policy & procedures.

Demonstrate accountability & ownership.

Identify, Analyze, Prioritize, Treat & Monitor Risks

Effectively manage risk & business goals

Manage process controls effectively.

Requirements:

Bachelor s degree in commerce / finance or relevant experience

Experience in Lending operations.

Experience with loans systems such as Loan IQ, Audits, Swift payment knowledge & Loan Reconciliations.

Previous management/leadership experience in an operations environment.

Strong oral and written communication skills

The ability to work overtime as needed to support the team and ensure critical work is performed.

Flexible working in shifts

Ability to manage sensitive and confidential information.