Housekeeping Incharge

Job Title: Housekeeping Incharge

Job Summary:

The Housekeeping Incharge is responsible for managing and coordinating the activities of the housekeeping team to ensure a clean, safe, and organized environment in the facility. This position includes overseeing staff, ensuring compliance with hygiene standards, and maintaining operational efficiency in the housekeeping department.

Key Responsibilities:

1. Staff Supervision & Management:

• Supervise, train, and manage the housekeeping team, including cleaners, room attendants, and other housekeeping staff.
• Schedule shifts and ensure proper staffing levels to meet operational demands.
• Conduct performance evaluations and provide feedback and guidance to staff.
• Ensure staff members adhere to safety and sanitation policies.

2. Cleaning & Maintenance:

• Oversee and ensure proper cleaning and maintenance of all rooms, bathrooms, corridors, and public areas (lobby, hallways, etc.).
• Check rooms for cleanliness and organization, ensuring all standards are met.
• Handle special cleaning requests, such as deep cleaning and seasonal tasks.
• Ensure all equipment and cleaning supplies are properly maintained.

3. Inventory Management:

• Monitor the inventory of housekeeping supplies, including cleaning products, linens, and toiletries.
• Order necessary supplies when stock is low and manage storage.
• Ensure that the housekeeping department operates within the allocated budget.

4. Quality Control:

• Conduct regular inspections to ensure cleanliness standards are maintained.
• Address any guest complaints related to cleanliness or housekeeping services promptly and professionally.
• Ensure compliance with health and safety standards, including sanitation practices.

5. Guest Relations:

• Respond to guests housekeeping requests and ensure timely resolution of issues.
• Maintain positive interactions with guests to ensure their satisfaction with the cleanliness and comfort of their accommodations.
• Ensure rooms are prepared for check-ins and any guest-specific preferences are met.

6. Health and Safety Compliance:

• Ensure that the housekeeping department follows all hygiene, health, and safety regulations.
• Provide staff training on proper cleaning methods, chemical usage, and safety protocols.
• Implement and enforce safe working practices to minimize accidents and injuries.

7. Reporting & Documentation:

• Maintain records related to the cleanliness, maintenance, and inventory of the facility.
• Report any maintenance issues or damage to management.
• Prepare daily, weekly, and monthly reports on the housekeeping operations.

Required Qualifications:

• Education: High school diploma or equivalent; a degree in hospitality or related field is a plus.
• Experience: Previous experience in housekeeping or facility management is required, ideally with at least 2-3 years in a supervisory role.

Skills:

• Strong organizational and leadership skills.
• Attention to detail.
• Excellent communication and interpersonal skills.
• Ability to multitask and prioritize tasks effectively.
• Knowledge of cleaning chemicals, supplies, and equipment.