filter salaries All Filters (1)

Clear all

142 KPO Jobs in Mohali

Associate Process Manager (Voice Process)

4-9 years

₹ 4.2 - 14.5L/yr (AmbitionBox estimate)

tooltip
This is an estimate of the average salary range for this position. It has not been reviewed by the company, and the actual salary may differ.

Mohali, Chandigarh

3 vacancies

Associate Process Manager (Voice Process)

eClerx

posted 23d ago

Job Description

Hello Candidate,


We are pleased to inform you that we are currently seeking candidates for the position of Associate Process Manager - Operations (Voice Process)


Location - Mohali

The ideal candidate should meet the following requirements:

  • A minimum of 4+ years of overall experience in international processes
  • At least 2+ years of experience in team management
  • Preferably has experience in the telecom / cable industry
  • Experience in Troubleshooting related process
  • Comfortable working US rotational shifts (including night shifts)
  • A bachelor's degree is mandatory

Job Responsibilities :

  • Ensure Critical Performance Metrics are met consistently
  • Prepare and circulate Client Decks
  • Lead Client Calls / calibrations
  • Revert to client queries on routine issues
  • Provide innovative ideas to optimize internal metrics & ensure critical matrices are met timely
  • Manage multiple teams and coordinate with other managers
  • Ensure that team of associates has a clear understanding of performance expectations, are properly trained, have access to all the tools and resources they need to perform at high levels of productivity and efficiency.
  • Communicate expectations to team member and provide timely business updates and changes. Conduct multiple call-coaching training sessions each week.
  • Work as a subject matter expert for the team on client business rules, customer interaction policy and support tools
  • Provide feedback to team members on their daily performance in an effective and timely manner and foster their professional development and growth via effective coaching.
  • Manage team KPIs and retention initiatives.
  • Audit and Identify performance related issues and develop an action plan for improvement by remedial training.
  • Perform root cause analysis regarding attendance and attrition.
  • Schedule and coordinate team activities.
  • Identify and share operational best practices.
  • Identify process and business opportunities that can be flagged to the client as value ads.
  • Candidate shall adhere to the information security requirements.

If you are interested in this opportunity, please share your resume with us at sushmita.gaikwad01@eclerx.com.


Employment Type: Full Time, Permanent

Read full job description

eClerx Interview Questions & Tips

Prepare for eClerx Associate Process Manager roles with real interview advice

What people at eClerx are saying

3.2
 Rating based on 374 Associate Process Manager reviews

Likes

Bonus - Bus is paid in 3 different times like pct & Apr also separately we receive a company profit share as bonus as well in June

  • Job security - Good
  • +1 more
Dislikes

Environment is not good Managers also not supportive

  • Salary - Poor
  • +3 more
Read 374 Associate Process Manager reviews

Associate Process Manager salary at eClerx

reported by 2.7k employees
Lock Unlock
₹3.8 L/yr - ₹13 L/yr
5% less than the average Associate Process Manager Salary in India
View more details

Compare eClerx with

Genpact

3.8
Compare

WNS

3.4
Compare

TCS

3.7
Compare

Infosys

3.6
Compare

HCLTech

3.5
Compare

Tech Mahindra

3.5
Compare

Cognizant

3.7
Compare

Accenture

3.8
Compare

Capgemini

3.7
Compare

IBM

4.0
Compare

LTIMindtree

3.8
Compare

DXC Technology

3.7
Compare

Mphasis

3.4
Compare

Sutherland Global Services

3.6
Compare

Optum Global Solutions

4.0
Compare

Hexaware Technologies

3.5
Compare

FIS

3.9
Compare

L&T Technology Services

3.3
Compare

Virtusa Consulting Services

3.8
Compare

Coforge

3.3
Compare

Similar Jobs for you

Intern at IntouchCX

Bangalore / Bengaluru

1-6 Yrs

₹ 2.5-4.5 LPA

International Customer Care Executive at Tech Mahindra

Noida, Greater Noida + 1

1-6 Yrs

₹ 3.75-5 LPA

International Voice Process Executive at Tech Mahindra

Noida, Ghaziabad + 1

1-5 Yrs

₹ 2.75-5 LPA

Assistant Manager at Kfin Technologies

Hyderabad / Secunderabad

6-11 Yrs

₹ 4-8 LPA

Intern at Circle Consulting

Bangalore / Bengaluru

0-5 Yrs

₹ 2-4.5 LPA

International BPO at Circle Consulting

Bangalore / Bengaluru

0-5 Yrs

₹ 2-3.75 LPA

Customer Service Representative at NL Transportation

Bangalore / Bengaluru

4-9 Yrs

₹ 3-7 LPA

Associate Voice at Sutherland global services

Hyderabad / Secunderabad

0-5 Yrs

₹ 2.5-3.5 LPA

Intern at Regalix

Hyderabad / Secunderabad

0-5 Yrs

₹ 5-5 LPA

Customer Support at Ienergizer

Noida

1-5 Yrs

₹ 3.25-5.5 LPA

4-9 Yrs

Mohali, Chandigarh

23d ago·via naukri.com

0-5 Yrs

₹ 8 - 10L/yr

Mohali

8hr ago·via naukri.com

Mass Hiring For Customer Support Executive|| @Mohali

Linchpin Technologies

0-5 Yrs

Mohali, Chandigarh, Kharar

9hr ago·via naukri.com

Immediate Joiners - CCE-International BPO @Mohali

Linchpin Technologies

0-4 Yrs

₹ 2 - 4.5L/yr

Mohali, Chandigarh, Zirakpur

10hr ago·via naukri.com

Customer Care Executive

Aneja's Training & Placement Services

₹ 2.5 - 3L/yr

Mohali, Chandigarh, Panchkula

14hr ago·via naukri.com

Customer Care Associate

Aneja's Training & Placement Services

0-3 Yrs

₹ 2 - 3.5L/yr

Bhubaneswar, Kolkata, Mohali +3 more

14hr ago·via naukri.com

BPO Voice/ Chat Call Centre Hiring Candidates For Work from Office Job

Connecting The Dots

0-5 Yrs

₹ 2.5 - 4L/yr

Mohali/Sas nagar, Chandigarh, Panchkula

18hr ago·via naukri.com

Urgent Hiring For International BPO Call Centre Work From Office

Connecting The Dots

0-5 Yrs

₹ 2.5 - 4L/yr

Mohali, Chandigarh, Panchkula

18hr ago·via naukri.com

Hiring Freshers & Experienced Candidates For BPO Process @ Chandigarh

Connecting The Dots

1-6 Yrs

₹ 2 - 3.75L/yr

Mohali, Chandigarh, Panchkula

18hr ago·via naukri.com

Hiring Customer Support For MNC BPO Call Centre @ Chandigarh / Mohali

Connecting The Dots

0-5 Yrs

₹ 2.5 - 4L/yr

Mohali, Chandigarh, Panchkula

18hr ago·via naukri.com
How was your last interview experience?

Recently Viewed

JOBS

Gushwork

14 jobs

JOBS

Browse jobs

Discover jobs you love

JOBS

GroundTruth

33 jobs

PHOTOS

Growisto

7 office photos

LIST OF COMPANIES

SAS

Overview

JOBS

FEI Cargo

No Jobs

LIST OF COMPANIES

FEI Cargo

Overview

COMPANY BENEFITS

FEI Cargo

No Benefits

How was your last interview experience?
Rate your experience using AmbitionBox
Terrible
Terrible
Poor
Poor
Average
Average
Good
Good
Excellent
Excellent