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67 eClerx Jobs

Associate Process Manager (Voice Process)

4-9 years

₹ 4.2 - 14.5L/yr (AmbitionBox estimate)

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This is an estimate of the average salary range for this position. It has not been reviewed by the company, and the actual salary may differ.

Mohali, Chandigarh

3 vacancies

Associate Process Manager (Voice Process)

eClerx

posted 21d ago

Job Role Insights

Flexible timing

Job Description

Hello Candidate,


We are pleased to inform you that we are currently seeking candidates for the position of Associate Process Manager - Operations (Voice Process)


Location - Mohali

The ideal candidate should meet the following requirements:

  • A minimum of 4+ years of overall experience in international processes
  • At least 2+ years of experience in team management
  • Preferably has experience in the telecom / cable industry
  • Experience in Troubleshooting related process
  • Comfortable working US rotational shifts (including night shifts)
  • A bachelor's degree is mandatory

Job Responsibilities :

  • Ensure Critical Performance Metrics are met consistently
  • Prepare and circulate Client Decks
  • Lead Client Calls / calibrations
  • Revert to client queries on routine issues
  • Provide innovative ideas to optimize internal metrics & ensure critical matrices are met timely
  • Manage multiple teams and coordinate with other managers
  • Ensure that team of associates has a clear understanding of performance expectations, are properly trained, have access to all the tools and resources they need to perform at high levels of productivity and efficiency.
  • Communicate expectations to team member and provide timely business updates and changes. Conduct multiple call-coaching training sessions each week.
  • Work as a subject matter expert for the team on client business rules, customer interaction policy and support tools
  • Provide feedback to team members on their daily performance in an effective and timely manner and foster their professional development and growth via effective coaching.
  • Manage team KPIs and retention initiatives.
  • Audit and Identify performance related issues and develop an action plan for improvement by remedial training.
  • Perform root cause analysis regarding attendance and attrition.
  • Schedule and coordinate team activities.
  • Identify and share operational best practices.
  • Identify process and business opportunities that can be flagged to the client as value ads.
  • Candidate shall adhere to the information security requirements.

If you are interested in this opportunity, please share your resume with us at sushmita.gaikwad01@eclerx.com.


Employment Type: Full Time, Permanent

Read full job description

eClerx Interview Questions & Tips

Prepare for eClerx Associate Process Manager roles with real interview advice

Top eClerx Associate Process Manager Interview Questions

Q1. What is capital markets its types and money Market
Q2. What do you mean by Derivatives?
Q3. What is 5% of 50? What is 50% of 5? How will you cut a cake in 8 pieces in 3 cuts?
View all 312 questions

What people at eClerx are saying

3.1
 Rating based on 372 Associate Process Manager reviews

Likes

Bonus - Bus is paid in 3 different times like pct & Apr also separately we receive a company profit share as bonus as well in June

  • Job security - Good
  • +1 more
Dislikes

Environment is not good Managers also not supportive

  • Salary - Poor
  • +3 more
Read 372 Associate Process Manager reviews

Associate Process Manager salary at eClerx

reported by 2.7k employees
₹3.8 L/yr - ₹13 L/yr
5% less than the average Associate Process Manager Salary in India
View more details

What eClerx employees are saying about work life

based on 5k employees
53%
80%
74%
72%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

eClerx Benefits

Submitted by Company
Work From Home
Team Outings
Education Assistance
Soft Skill Training
Job Training
Health Insurance +2 more
Submitted by Employees
Cafeteria
Soft Skill Training
Job Training
Health Insurance
Team Outings
Work From Home +6 more
View more benefits

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eClerx Chandigarh Office Location

View all
Chandigarh Office
eClerx Services Limited, 1st and 2nd Floor, Towers A & B, DLF Info City Developer, Rajiv Gandhi Chandigarh Technology Park, Kishangarh Chandigarh
160101

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