Senior Manager - Operations - Food & Beverage Industry (6-10 yrs)

Senior Operations Manager (FnB)

Role: Senior Operations Manager

Requirements:

- Must be working US hours (7am- 4pm PT)

- Must have experience working these hours.

- Working days are Monday through Friday with occasional Saturdays (US Time).

- Fluent English, written and oral. Role will require making phone calls during US working hours.

Who you are:

- An operations or supply chain professional with 6+ years of relevant experience

- You love details and have the ability to manage multiple projects and still remain highly organized

- You're independent, enjoy building systems to improve efficiencies, and are looking to grow and take on responsibility proactively at a fast-growing company

- You are an effective communicator and enjoy communicating directly with customers and vendor partners

What you'll do:

Product Inventory and Demand planning:

- Forecast inventory needs and create production plans based on inventory on hand and upcoming orders/promotions/sales etc.

- Work directly with our retail customers, and distributors partners on forecasting and replenishment efforts

- Manage inventory of all SKUs at all warehouse locations

- Optimize freight to ensure over 95% on time deliveries to customer while eliminating/minimizing any spoils

Sourcing and supplies management:

- Manage inventory of supplies for production (packaging, ingredients, etc), DTC, and other parts of the business

- Support new product development by helping source ingredients/suppliers/vendors nationally and internationally

- Set up and optimize infrastructure for freight, warehousing, and shipment for exciting and potential new products

- Manages logistics for tradeshows, sponsorships, and partnerships

Logistics administration (i.e, coordinating shipments/freight):

- Schedule freight to ensure orders are delivered on time and resolve shipping errors if any

- Manage day-to-day logistics across our warehouse, co-packers, and transportation partners

QA:

- Assist with onboarding for new customers and distributors - account setup, QA paperwork, and post-onboarding needs

- Oversee quality escalations and resolutions

- Manage new SKU set-up and maintain the accuracy of current items across system

AP/AR Management:

- Audit invoices from vendor partners (such as 3PL) to ensure charges are all correct

- Manage the lifecycle of our Direct to customers & Food Service Orders

- Serve as an ongoing point of escalation for DTC orders. Monitor the status of all open customer orders on Shopify and work with 3PL to ensure timely delivery