Customer Service - Voice - Language Caller

Planning and Organizing

1. Identifies requirements and uses available resources to meet own work objectives in optimal fashion.

2. Completes tasks in accordance with plans.

3. Monitors the attainments of own work objectives and/or quality of the work completed.

4. Sets priorities for tasks in order of importance.

Problem Solving

1. Identifies and Breaks problems into simple lists of tasks or activities, without assigning values.

2. Makes a list of items with no particular order or set of priorities.

3. Takes routine day-to-day decisions without delay.

4. May delegate authority for routine decision-making to free self -up for more important work.

Achievement of Results

1. Sets goals and works to meet established expectations; maintains performance levels.

2. Pursues organizational objectives with energy and persistence. Sets high personal standards for performance.

3. Adapts working methods in order to achieve objectives.

4. Accepts ownership of and responsibility for own work.

5. Takes the initiative to resolve routine problems and understands when issues should be escalated.