Customer Support Engineer - PPDC

Division/ Department: Service & Support - PPDC

Reporting: Customer Support Specialist PPDC

Role Overview/ Job Purpose (Basic Information related to the role A Brief in 2-3 lines)

• Provide highest level of C-sat via maintaining service parameter.

Key Responsibilities (Detailed outline of the role holder)

• Support Pre-sales operations like demo, Roadshow and Site inspection.
• Installation, Configuration and troubleshooting of Konica Minolta Production printers along with related software and HW.
• Maintaining requires site kit to reduce downtime of machine.
• Providing Key Operator Training to users.
• Taking Care of Service deliverables to ensure maximum customer satisfaction.
• Insuring the maximum output in most economical way and make sure the installation within the committed time frame.
• Service revenue growth via Volume growth initiative and inventory Management.
• Should be ready to work in 24x7 environment as per business needs.
• Should be ready to travel extensively to support customers.

• Active participation in Programs run by organization like SMT, Outward etc.

Desired Skills, Experience and Required Qualification

Desired Skills:

• Technical understanding of Production Printers.

Experience:

• Overall experience of 3+ years in handling Production Printers & Technical Support

Required Qualification

• Diploma/B.E. / B. Tech

Functional/ Leadership Competencies (Please mention at least 4-5 competencies)

• Planning Capability
• Problem Solving Skills
• Customer Orientation
• Team Building

Preferences/ Desirables Differentiators for the role/ Specific Qualification/ Certification/ Industry Specific etc.

• Preferably from Production Printer background and related industry.