Customer Support Engineer - PPDC

Division/ Department - Service & Support - PPDC

Job Level/Grade - Executive / Sr. Executive

Reporting - Customer Support Specialist PPDC

Role Overview/ Job Purpose (Basic Information related to the role )

Provide highest level of C-sat via maintaining service parameter

Key Responsibilities

• Support Pre-sales operations like demo, Roadshow and Site inspection.
• Installation, Configuration and troubleshooting of Konica Minolta Production printers along with related software and HW.
• Maintaining requires site kit to reduce downtime of machine.
• Providing Key Operator Training to users.
• Taking Care of Service deliverables to ensure maximum customer satisfaction.
• Insuring the maximum output in most economical way and make sure the installation within the committed time frame.
• Service revenue growth via Volume growth initiative and inventory Management.
• Should be ready to work in 24x7 environment as per business needs.
• Should be ready to travel extensively to support customers.
• Active participation in Programs run by organization like SMT, Outward etc.

Desired Skills, Experience and Required Qualification

Desired Skills

Technical understanding of Production Printers.

Experience

Overall experience of 3+ years in handling Production Printers & Technical Support

Required Qualification

Diploma/B.E. / B. Tech

Functional/ Leadership Competencies

• Planning Capability
• Problem Solving Skills
• Customer Orientation
• Team Building

Preferences/ Desirables

Differentiators for the role/ Specific Qualification/ Certification/ Industry Specific etc.

Preferably from Production Printer background and related industry.