Technology Design, M365 & Exchange Workplace & Platform services

Role & responsibilities

We are now looking for Configuration Owner, O365

This role is for a passionate senior expert, responsible for the technical design, configuration and change management of KONEs global O365 environment and associated technologies; working closely with the O365 Platform Owner and related solution teams, to ensure the optimal configuration for KONE is achieved and maintained.

The position is based in Chennai.

Main responsibilities

- Owns and is responsible for the configuration of KONEs O365 platform and associated technologies (e.g. Exchange on-prem)
- Ensures configuration guidelines, templates and documentation are created, updated and maintained
- Responsible for technical designs and their implementation and deployment, guiding projects as O365 technical subject matter expert
- Controls that all changes are recorded, and that change management process is followed including documentation process as per guidance from release manager
- Guide external parties in implementing related technical solutions
- Work closely with related IT solution, development and operations teams
- Responsible for ensuring and maintaining the technical health of the system, including participation in problem management
- Responsible for understanding new O365 features and the adoption and implementation plan for KONE, including related testing and communication
- Responsible to achieve and maintain O365 security, together with the cybersecurity team and the platform owner
- Define and own the O365 platform access management
- Responsible for O365 license compliance and optimal license usage
- Support platform owner and technical architect on the application/platform lifecycle management roadmap plan and implementation
- Active participant in the KONE communities, such as configuration owner community, proactively learn the best practice and bring shared value/experience to wider group
- Support the development and improvement of related processes and practices

Preferred candidate profile

Requirements for the role

- Degree or equivalent
- Fast and passionate about learning, having a ”can do” attitude
- Professional experience 10 years, with minimum 5 years in O365 suite administration in cloud and on-prem, in a large-scale environment
- Senior expert knowledge level of Microsoft O365 and related technologies
- Deep knowledge and hands-on experience of Office 365 design and deployment best practices including integration opportunities
- Excellent collaboration and communication skills, in English
- Strong documentation skills, with focus on accuracy and quality
- Excellent technical analysis and problem-solving capability
- Proven ability to succeed in diverse globally distributed matrix organizations
- Experienced in working and collaboratingg with global IT partners
- Demonstrated track record of clear achievements from previous positions held

We offer
KONE is building up a unique community, aiming to provide the most advanced People Flow™ solutions for its customers and lifting the customer experience to the top. At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual and where we share actively ideas. Sustainability is an integral part of our culture and a daily practice. We are proud to offer a range of opportunities that will support you in achieving your career and personal goals and enable you to live a healthy and balanced life. We believe in improving performance through inspiring, engaging and developing our people. Please attach a CV and cover letter to let us know a little more about you and apply via Workday.

Perks and benefits