urgent vacancy For customer Care Hindi

Role & responsibilities

• Customer Care Agent is responsible for a limited or full set of key activities listed below

depending on the level of expertise.

• Accountable to manage various types of contacts: alarm calls, test calls, customer calls

including callouts & case registrations, outbound calls and technician calls

• Callouts from customer call to dispatch and closing the case
• Accountable to identify safety situations, and manage them by giving the adequate

safety instructions as described in the global safety procedures. Customer Care Agent

shows empathy, is aware about customer feeling in such situation and provides

adequate safety advice to calm the passenger.

• Accountable to support supervisors in following up open callouts and make sure that

technicians back-report open jobs. Specific reports on open jobs are available on

Supervisor reports.

• Accountable to immediately connect the customer to the right person in the KONE

organization, in case of any request not related to unplanned maintenance. If the KONE

responsible person is not immediately found, the agent is accountable to pass the

message of the customer to the responsible person, and to ensure the responsible

person will contact the customer back.

• Inbound
• Receive and resolve queries and complaints
• Follow up internally if necessary
• Communicate resolution to customer
• Identify possible leads from customer cases coming e.g. through web and assign those

to the sales organization

• Outbound call handling
• Conduct transactional surveys after a callout or project (e.g. customer satisfaction

survey)

• Support local marketing in different customer contacting initiatives such as campaigns,

etc.

• Nurse core 3 VA clients (annual contacting)

Preferred candidate profile

• Candidate who is fluent in Hindi
• Graduate holder
• Flexible in working hours
• Preferred looking for immediate joiners

Perks and benefits

CTC + Food + Accommodation

Working 5 days in a week

Interested candidate can send your resume to (radhika.narayanan@kone.com)