Senior Software Developer - ServiceNow

Your Job

We are looking for a ServiceNow Developer. We serve more than 120,000 Koch employees worldwide and partner with 11 Koch companies from a diverse number of industries; ranging from making fabric, glass, and paper products, to manufacturing cell phone components. Since 2003 we have invested over $80 Billion in acquisitions and other capital expenditures and are proud to reinvest more than 90% of our earnings back into our companies. As KGSI rapidly scales up its operations in India, it's employees will get opportunities to carve out a career path for themselves within the organization. This role will have the opportunity to join on the ground level and will play a critical part in helping build out the Koch Global Services India (KGSI) over the next several years. Working closely with global colleagues would provide significant global exposure to the employees.

The KGS Enterprise Service Management (ESM) team is responsible for empowering Koch businesses to deliver effortless and highly valuable services in all shapes and forms via automation, workflows, and data through our primary platform, ServiceNow. Our team continually strives to transform service delivery by means of people, process, and technology. At Koch Global Services we believe in being All In. All Together. We must work as a global team, seek ways to breakdown silos, and leverage individual and team aptitudes to create a competitive advantage and exceptional value for our customers.

We have an exciting opportunity on the ESM team to hire a ServiceNow Developer who is passionate about our Principle Based Management culture, mentoring, driving continuous improvement, and supporting our team to achieve goals. As ServiceNow Developer you will coordinate with Developers, Product Owners, Supervisors and Architects in the ESM team, being a facilitator to the developers in the team, to ensure progress is being made and quality work is delivered, with a heightened focus on developing complex features involving urgent deadlines.

Motivate the team to challenge the Status Quo, building a cross functional/technical competent team.

Our Team

We are looking for a ServiceNow Developer. We serve more than 120,000 Koch employees worldwide and partner with 11 Koch companies from a diverse number of industries; ranging from making fabric, glass, and paper products, to manufacturing cell phone components. Since 2003 we have invested over $80 Billion in acquisitions and other capital expenditures and are proud to reinvest more than 90% of our earnings back into our companies. As KGSI rapidly scales up its operations in India, it's employees will get opportunities to carve out a career path for themselves within the organization. This role will have the opportunity to join on the ground level and will play a critical part in helping build out the Koch Global Services India (KGSI) over the next several years. Working closely with global colleagues would provide significant global exposure to the employees.

The KGS Enterprise Service Management (ESM) team is responsible for empowering Koch businesses to deliver effortless and highly valuable services in all shapes and forms via automation, workflows, and data through our primary platform, ServiceNow. Our team continually strives to transform service delivery by means of people, process, and technology. At Koch Global Services we believe in being All In. All Together. We must work as a global team, seek ways to breakdown silos, and leverage individual and team aptitudes to create a competitive advantage and exceptional value for our customers.

We have an exciting opportunity on the ESM team to hire a ServiceNow Developer who is passionate about our Principle Based Management culture, mentoring, driving continuous improvement, and supporting our team to achieve goals. As ServiceNow Developer you will coordinate with Developers, Product Owners, Supervisors and Architects in the ESM team, being a facilitator to the developers in the team, to ensure progress is being made and quality work is delivered, with a heightened focus on developing complex features involving urgent deadlines.

Motivate the team to challenge the Status Quo, building a cross functional/technical competent team.

What You Will Do

• Designing, developing, and shipping new application modules, custom applications, workflows, and catalog requests in the ServiceNow.
• Identifying system deficiencies and recommending innovative solutions.
• Actively participating in code reviews and design discussions, bringing in new process for Quality deliverables.
• Reviewing and govern the work as and when required during sprint.
• Developing modern API based integrations with other applications outside of ServiceNow.
• Helping the team in resolving ServiceNow-related incidents and services requests within SLAs.
• Researching new solutions in the ServiceNow space to create value.
• Sharing knowledge for continual development purposes.
• Reusing and scaling components to accommodate future growth and eliminate waste.
• Continually innovating to increase business productivity and eliminate inefficiencies.
• Consulting with stakeholders to understand their pain points.
• Technical point of contact for any blockers faced by developers, administrators.
• Providing on-going coaching and mentoring to team to grow in potential to advance their skills.

Who You Are (Basic Qualifications)

• 4+ years of ServiceNow development Experience in ITSM, SPM, Portal.
• 2+ years of experience in delivering complex solutions across all workflows, on the Now Platform
• Knowledge of Orchestration using PowerShell and SQL Stored Procedures and working on custom applications.
• Experience in Integration using REST/SOAP APIs
• Knowledge of ITIL
• Excellent communication, facilitation, negotiation, and coaching skills.
• Strong decision making, critical thinking, organizational and analytical skills.
• Experience working in a multi-cultural environment with a diverse workforce.
• Experience in working collaboratively in global projects.

What Will Put You Ahead

• ServiceNow Implementation (ITSM, SPM, SOW, Portal, Now Assist).
• Stakeholder management experience