KLAY - Manager - Cluster Operations - Customer Service (10-20 yrs)

Cluster Operations Manager

Competencies & Skill Set

- Excellent inter personal skills to handle parents and internal team. High level of customer orientation.

- Should be able to handle walk ins and convert to admissions

- Self driven and attention to detail

- High sense of ownership and responsibility.

- Problem solving ability and MUST be a team player

- Possess working knowledge in Early Childhood Education

- Must be Tech friendly, needs to know Ms Office with a flair for numbers

Main Responsibilities

- Responsible for entire Centre Operations and managing the team

- Responsible for conversions and admissions

- Single point of contact for parents and team

- Mentor and coach the team

- Responsible for Profit & Loss of Centre
Qualifications

Bachelors / Master's degree / Degree in Early Childhood Education

Experience

10- 15 years managing similar set up (ideal) Or 5-10 years of retail / customer service / client servicing background