Service control system Programmer/Automation Engineer

Role & responsibilities

• Direct and Assist customer personnel in the installation.
• Resolve technical problems and answer customers' queries.
• Educate customers on the operation and maintenance of equipment.
• Recommend the purchase of services or spare parts to customers.
• Perform maintenance, prevention and after-sale service.
• Document activities in daily reports
• Modify PLC programs, HMI screens and multi-axis robots
• Repair various networks and safety circuits.
• Installation & commissioning of new equipment for initial start-up
• Travel to customer sites to troubleshoot various packaging equipment.
• Recommend ideas or changes to machines that will make them more reliable and efficient.
• 80%+ travel required.
• Close collaboration with our team of Service Coordinators and to give your feedback so that

the team can continue to grow.

Qualifications and Skills-

• Diploma/Bachelor degree in Electrical/Instrumentation/Mechanical and/or allied fields

• English communication is a must.

• Basic knowledge of Mechanical & Highly developed Electrical troubleshooting skills for

industrial machinery & control systems for more than 3 years is a must.

• PLC/servo experience required (Siemens S7 and Allen Bradley).

• Multi- axis robot experience is a plus.

• Vision guided robot experience is a plus.

• Motion control experience required.

• Strong customer service oriented.

• Potential to be a motivator/leader.

• Professional communication, attitude and image.

• Good verbal and written presentation - organized - good planner, good interpersonal skills.

• Ability to generate detailed yet crisp service reports with ability to sell spares.

• The ability to remain professional under pressure & to deal with multiple service requests

calmly.

• Detail oriented, deadline driven.

• Position requires frequent extended travel (up to 80%) including day trips, overnight trips,

and trips lasting more than a week, often with little notice. In order to fully service our

customer, Service Engineers may be required to work overtime, and may be required to

work day, evening or night shifts, based on customer requirement.