Agency Collection Manager

About Company Kinara Capital is a FinTech NBFC dedicated to driving Financial Inclusion in the MSME sector. Our mission is to transform lives, livelihoods, and local economies by providing fast and flexible loans without property collateral to small business entrepreneurs. Led by a women-majority management team, Kinara Capital values diversity and inclusion and fosters a collaborative working environment.
Kinara Capital is the only company from India recognized globally by the World Bank/IFC with a gold award in 2019 as Bank of the Year-Asia for our innovative work in SME financing. Kinara Capital is an RBI-registered Systemically Important NBFC.
Headquartered in Bangalore, we have 133 branches across Karnataka, Gujarat, Maharashtra, Andhra Pradesh, Telangana, Tamil Nadu, and UT Puducherry with more than 1000 employees. https://kinaracapital.com/

Job Title:Collections Agency Manager

Department :Legal & Collections

Report To:Vertical Legal Head Field /Sub Department Head-Legal Collection

Purpose of Job:The Collections Coordinator is responsible for managing and coordinating the collections process, ensuring timely follow-up on outstanding payments and working with customers to resolve issues impacting payment. This role requires strong communication skills, attention to detail, and the ability to work in a fast-paced environment to minimize the companys credit risk and maximize cash flow.

Job Responsibilities:

1. Account Management:
• Monitor and manage assigned accounts to ensure timely collections.
• Maintain accurate records of customer interactions, payment statuses, and collections activities.
• Follow up on overdue invoices and collaborate with clients to resolve issues that may delay payments.
2. Customer Communication:
• Establish and maintain positive relationships with customers to facilitate prompt payment and resolve payment issues professionally.
• Respond to customer inquiries regarding billing, payment options, and account status.
• Work closely with customers facing financial difficulties to negotiate payment plans and settlement agreements where applicable.
3. Coordination with Internal Teams:
• Collaborate with collections and customer service teams to resolve disputes impacting collections.
• Escalate complex issues to the Collections Manager or other relevant departments when necessary.
• Provide updates and reports on the status of delinquent accounts to management.
4. Reporting and Documentation:
• Prepare regular reports on collections activities, delinquency rates, and payment plans.
• Ensure all collections activities comply with company policies and regulatory requirements.
• Document customer communications, settlements, and any agreements reached.
5. Risk Assessment and Process Improvement:
• Assess credit risks for new and existing clients and recommend actions to mitigate risks.
• Assist in the development and improvement of collections strategies to reduce outstanding receivables and increase recovery rates.
6. Legal and Compliance Support:
• Initiate legal proceedings for seriously delinquent accounts under the guidance of the Collections Manager.
• Ensure compliance with company and industry-specific regulations related to debt collections.

Qualifications:Education: Bachelors degree in finance, accounting, business administration, or a related field.

Work Experience: 4+ years of experience in collections, credit control, or accounts receivable.
Experience working with billing and collections software.

Other Requirements:Skills:

• Strong negotiation and communication skills.
• Attention to detail and the ability to analyse financial data.
• Ability to work under pressure and meet deadlines.

Knowledge:

• Familiarity with relevant laws and regulations regarding debt collection.
• Understanding of credit and risk assessment processes.

Additional Requirements:

• Proficiency in MS Office Suite, particularly Excel.
• Ability to maintain confidentiality regarding sensitive financial information.
• Strong problem-solving skills and a proactive approach to collections.

Skills & Competencies Skills

• Team Leadership
• Compliance Oversight
• Data Analysis
• Industry Knowledge
• Multitasking Ability

Competencies

• Should have good interpersonal skills.
• Should motivate the team through speech.
• Integrity and Building relationships
• Compliance to policies, rules and regulations
• Belief in Teamwork
• People oriented and Goal oriented
• Willingness to travel based on requirements

Place of work: In the office.

Job Type:Full Time

No. of Posts: 5