Field Service Engineer, Inter

Overview Keysight is on the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~15,000 employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Learn more about what we do. Our powerful, award-winning culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry-first solutions. Diversity, equity & inclusion are integral parts of our culture and drivers of innovation at Keysight. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers. Responsible for Bench Repair and Calibration of Customer Keysight Test and Measurement instruments in timely, thorough, and professional manner Work with cross functional teams to address difficult repair situations, helping to return customer systems to fully functional status in the shortest time possible Should have experience in Digital and Power products (high end dc power supplies/ ac sources and Oscilloscopes etc) Solve a broad range of system problems of varying scope and complexity, involving hardware, software Knowledge on power electronics and electrical safety training is desirable Person may need to travel to customer sites for diagnosis and troubleshooting of Keysight products. Ensures customer satisfaction by providing shortest TAT and advising customers on preventive maintenance and configurations. Meeting CE performance metrics like customer satisfaction, TAT, Low re-repair rates, Quality compliance, lab protocol adherence etc. Required to support with production data and analytics when required Needs to participate in ISO and Internal Keysight audits. Needs to train CE s Engage with spare parts planning team to ensure a healthy parts supply and thereby better service TAT s Participate in Projects and programs as required. Responsibilities Responsible for Bench Repair and Calibration of Customer Keysight Test and Measurement instruments in timely, thorough, and professional manner Work with cross functional teams to address difficult repair situations, helping to return customer systems to fully functional status in the shortest time possible Should have experience in Digital and Power products (high end dc power supplies/ ac sources and Oscilloscopes etc) Solve a broad range of system problems of varying scope and complexity, involving hardware, software Knowledge on power electronics and electrical safety training is desirable Person may need to travel to customer sites for diagnosis and troubleshooting of Keysight products. Ensures customer satisfaction by providing shortest TAT and advising customers on preventive maintenance and configurations. Meeting CE performance metrics like customer satisfaction, TAT, Low re-repair rates, Quality compliance, lab protocol adherence etc. Required to support with production data and analytics when required Needs to participate in ISO and Internal Keysight audits. Needs to train CE s Engage with spare parts planning team to ensure a healthy parts supply and thereby better service TAT s Participate in Projects and programs as required. Qualifications Careers Privacy Statement ***Keysight is an Equal Opportunity Employer.**Full time Bachelor s degree in Electrical and Electronics/ Communications engineering with minimum 7 years of relevant experience. Ability to work in Afternoon shifts as required(shifts ends beyond 11PM) Should have strong communication skills Hands on experience in Excel, Power Point. Should have driving license and to own & know how to ride two wheeler/ 4 wheeler Exposure to six sigma and lean methodology desirable. Responsible for Bench Repair and Calibration of Customer Keysight Test and Measurement instruments in timely, thorough, and professional manner Work with cross functional teams to address difficult repair situations, helping to return customer systems to fully functional status in the shortest time possible Should have experience in Digital and Power products (high end dc power supplies/ ac sources and Oscilloscopes etc) Solve a broad range of system problems of varying scope and complexity, involving hardware, software Knowledge on power electronics and electrical safety training is desirable Person may need to travel to customer sites for diagnosis and troubleshooting of Keysight products. Ensures customer satisfaction by providing shortest TAT and advising customers on preventive maintenance and configurations. Meeting CE performance metrics like customer satisfaction, TAT, Low re-repair rates, Quality compliance, lab protocol adherence etc. Required to support with production data and analytics when required Needs to participate in ISO and Internal Keysight audits. Needs to train CE s Engage with spare parts planning team to ensure a healthy parts supply and thereby better service TAT s Participate in Projects and programs as required.