Business Process Specialist

Overview Keysight is on the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~15,000 employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Learn more about what we do. Our powerful, award-winning culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry-first solutions. Diversity, equity & inclusion are integral parts of our culture and drivers of innovation at Keysight. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers. We are seeking a skilled Techno functional Consultant to join our dynamic team. This role combines functional expertise with technical proficiency to deliver comprehensive technical solutions within the Salesforce ecosystem and boundary systems to enable global sales operational efficiencies. The ideal candidate will possess a unique blend of functional expertise and technical proficiency, enabling them to design, implement, and optimize technical solutions that drive business value. The role will work closely with global IT to provide direction that align with business objectives. These activities range from understanding database models, end to end solution architecture strategy, workflows driven by data, compliance and industry best practices. Responsibilities Key Responsibilities Transforming business requirements into global technical solutions applying industry standards and approaches Provide expert guidance on a range of Sales operations/CRM features, capabilities, and integration strategies Design and implement solutions that align with business needs and Salesforce best practices Configure applications and design solutions to meet specific business requirements, utilizing both out-of-the-box features and custom development Analyze current workflows and systems to identify areas for improvement and automation Develop custom configurations, including Apex triggers, Visualforce pages, and Lightning components and flow to extend application functionality. Troubleshoot complex issues involving both functional and technical aspects of Sales related technologies. Stay updated on managed application features, Salesforce platform updates, and industry trends Lead change management process from sandbox environments to production environments. Conduct periodic health checks and provide recommendations for optimizing applications Provide post-implementation support, troubleshooting both functional and technical issues Optimize managed application(s) performance, focusing on efficient queries, bulk processing, and adherence to Salesforce governor limits Create detailed solution design documents, including process flows, data models, and integration architectures Basic understanding of quote to cash methodologies, solutions, technologies to include eCommerce/eProcurement workflows Qualifications Careers Privacy Statement ***Keysight is an Equal Opportunity Employer.**Required Skills Proficiency in Salesforce configuration, customization, and development (Apex, Visualforce, Lightning Web Components and Flow) Experience with release management, source control, and deployment technologies Strong analytical and problem-solving skills Excellent communication skills to explain technical concepts to non-technical stakeholders Ability to translate business requirements into technical specifications Experience with Salesforce integrations (REST, SOAP, Bulk API). Experience with cross-cloud Salesforce (SFDC) implementations integrated with other cloud and on-premise systems. Experience with requirements gathering and business process mapping Preferred Skills Experience with other Salesforce AppExchange products Knowledge of change management principles Familiarity with process improvement methodologies (Six Sigma, Lean, etc.) Experience with integration and deployment tools Experience with project management methodologies (Waterfall and Agile) and technologies (Taskray preferred, Smarsheet, Easy Project) Experience with eCommerce/eProcurement and boundary systems (Elastic path, Jitterbit, Eloqua, ZoomInfo, Hubspot) Understanding of service and application life cycle management (cradle to grave) Qualifications Bachelors degree in Computer Science, Information Systems, Business Administration, or related field 5-8 years of experience with Salesforce administration and development 5-8 years of experience with SaaS technology delivery and support Strong understanding of project management methodologies (Agile, Waterfall, etc.) Desired Qualifications Salesforce certifications (e.g., Administrator, Platform App Builder, Platform Developer) preferred In-depth knowledge of TaskRay features, data model, and APIs. Proven track record of successful TaskRay implementations across various industries Hands-on experience with TaskRay implementation, configuration, and customization Key Responsibilities Transforming business requirements into global technical solutions applying industry standards and approaches Provide expert guidance on a range of Sales operations/CRM features, capabilities, and integration strategies Design and implement solutions that align with business needs and Salesforce best practices Configure applications and design solutions to meet specific business requirements, utilizing both out-of-the-box features and custom development Analyze current workflows and systems to identify areas for improvement and automation Develop custom configurations, including Apex triggers, Visualforce pages, and Lightning components and flow to extend application functionality. Troubleshoot complex issues involving both functional and technical aspects of Sales related technologies. Stay updated on managed application features, Salesforce platform updates, and industry trends Lead change management process from sandbox environments to production environments. Conduct periodic health checks and provide recommendations for optimizing applications Provide post-implementation support, troubleshooting both functional and technical issues Optimize managed application(s) performance, focusing on efficient queries, bulk processing, and adherence to Salesforce governor limits Create detailed solution design documents, including process flows, data models, and integration architectures Basic understanding of quote to cash methodologies, solutions, technologies to include eCommerce/eProcurement workflows