AmbitionBox
Search
Jobs
- Reviews
- Salaries
- Interview Questions
- About Company
- Benefits
- Jobs
- Office Photos
- Community
Add office photos
All Filters
5 Keya Associates Jobs
Saviynt Support Engineer
Keya Associates
posted 4hr ago
Job Role Insights
Key skills for the job
Job Description
At KeyData Cyber , our vision is to be the North American leader in designing and delivering digital identity security strategies and solutions to protect our clients in their digital transformation initiatives.
KeyData Cyber is a Gartner-recognized leader in professional identity security services, specializing in:
- Identity Governance Administration (IGA)
- Privileged Access Management (PAM)
- Customer Identity Access Management (CIAM)
- Cloud Security Posture Management (CSPM)
- Identity Threat Detection Response (ITDR)
Come join us, you re key to our success!
Our Saviynt Support Engineer will step in and own our largest and most important customer issues in addition to providing level two support to our other support teams. In this role, you will be a part of a global team that provides 24x7 support to help customers with their IAM Program. When customers cannot resolve issues themselves, your job is to ensure that we have the necessary tools and processes to swiftly resolve the issue. you'll troubleshoot technical problems for customers with a mix of debugging, networking, system administration, updating documentation, and when needed, coding/scripting. Our Managed Services teams are focused and dedicated to the customers, and you will help drive the success of the IAM program by understanding and advocating for our customers issues. This role requires you to work in a shift pattern or non-standard work hours as required. This may include weekend work.
Responsibilities
- Manage Saviynt IGA, including aggregation, provisioning, access request, role management, user lifecycle management, connectors, and plugins.
- Manage incident problem related to Saviynt IGA through effective diagnosis, resolution, or implementation of new enhancement to decrease the number of re-occurring issues.
- Collaborate with cross-functional teams; including connected applications and infrastructure team to jointly troubleshoot the issues and resolve in timely manner
- Proactively identify and resolve production issues related to Saviynt, ensuring minimal impact on business operations and conduct root cause analysis.
- Respond promptly to critical incidents and participate in on-call rotations as required.
- Manage escalations of technical issues from service managers and Tier I support, and partner with Architects and professional services team to resolve the issues and integration challenges.
- Design, develop, and implement custom plugins and connectors in Saviynt IGA to onboard new applications.
- Enhance and customize existing connectors to optimize performance and functionality.
Minimum qualifications:
- Bachelors degree in Computer Science, Information Technology, or related field.
- 3+ years of proven experience as a level 2 or 3 Saviynt Admin
- Strong understanding of ITIL processes and their application in Identity and Access Management.
- Ability to troubleshoot and resolve complex production issues efficiently.
- Demonstrated experience in the development of plugins or connectors for Saviynt.
- Knowledge of Unix/Linux basic administration/commands, and Tomcat 9.0.
- Experience in ITIL Framework
- Excellent communication and collaboration skills.
Preferred qualifications:
- Certified Saviynt IGA
- Experience in managing the overall operations of Saviynt IGA.
- Experience with scripting languages (eg, Java, BeanShell, PowerShell)
Employment Type: Full Time, Permanent
Read full job descriptionCompare Keya Associates with
TCS
Compare
Accenture
Compare
Wipro
Compare
Cognizant
Compare
Capgemini
Compare
HDFC Bank
Compare
Infosys
Compare
ICICI Bank
Compare
HCLTech
Compare
Tech Mahindra
Compare
Genpact
Compare
Teleperformance
Compare
Concentrix Corporation
Compare
Axis Bank
Compare
Amazon
Compare
Jio
Compare
iEnergizer
Compare
Reliance Retail
Compare
IBM
Compare
LTIMindtree
Compare
Similar Jobs for you
Share an Interview