Key Accounts Manager

Role & Responsibilities:

• Will be single point contact with the customer organization through his Key Account Manager
• Develop trust in relationship with major customers to ensure that the company remains the first choice for customers. Ensure customer satisfaction is enhanced. Move towards customer experience rather than customer satisfaction.
• Expand the relationship with existing customers by continuously providing and proposing solutions that meet their objectives.
• Ensure the correct products and services are delivered to customers in a timely manner with an effective interface with internal and external stake holders.
• Serve as the link of communication between key customers and internal teams.
• Resolve any issues and problems faced by customers and deal with complaints to maintain confidence and trust.
• Prepare and Analyze comprehensive MIS/reports of progress and utilize the same with Key customers for their confidence building. Follow up with internal teams for area of improvements.
• Coordinate for Account Receivables Management & Inventory Management
• Should internally drive all customer initiatives
• Responsible for Availability and Reliability of supplies through proper (Accurate) forecasting and close coordination with plants.

Knowledge and Skill:

• 6+ yrs of experience in sales and marketing providing solutions based on customer needs.
• Relevant experience in working with Auto OEMs
• Strong communication and interpersonal skills with aptitude in building relationships with professionals at all levels.
• Excellent organizational skills.
• Ability in problem solving and negotiation
• Willing to travel for customer visits in Assigned Region
• Individual should be a Tech/Business Graduate or MBA