Trainee Captain/Captain/Sr. Steward

Job Title: Trainee Captain

Grade: S - II

Department: F&B Service

Reporting To: Restaurant Manager

Job Summary: The Trainee Captain, reporting to the Restaurant Manager, is an integral part of the F&B Service team, responsible for learning and executing tasks that contribute to the smooth functioning of the restaurant. This role involves following established service protocols, maintaining a professional appearance, and providing excellent customer service. The Trainee Captain will assist in coordinating and overseeing service activities, ensuring the highest standards of hospitality are met. Emphasis will be placed on developing leadership skills, learning effective communication, and fostering a positive dining experience for patrons.

Established Duties:

1. Adhere to restaurant rules and regulations, maintaining the standards set by the establishment.
2. Maintain a polished appearance in accordance with established grooming standards.
3. Assist in coordinating and overseeing service activities, ensuring seamless operations during meal periods.
4. Learn and apply service protocols to deliver exceptional customer service.
5. Handle guest inquiries and special requests, demonstrating attentiveness and professionalism.
6. Collaborate with team members to ensure a positive and efficient dining experience for patrons.
7. Uphold cleanliness and organization standards in the dining area.
8. Assist in training and mentoring junior staff as directed by the Restaurant Manager.
9. Continuously seek opportunities to enhance personal and team performance.
10. Strive to contribute to the overall positive atmosphere and reputation of the establishment.

This role requires a willingness to learn, strong communication skills, attention to detail, and the ability to adapt to various service scenarios. The Trainee Captain plays a pivotal role in upholding the standards of the F&B service department and contributing to the overall positive dining experience for customers.